Cart empty on checkout after update J3.3.0

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  • Hikashop Business
11 years 1 week ago #157441

-- url of the page with the problem -- : de4emusketier.nl/webshop/boeken
-- HikaShop version -- : 2.3.1
-- Joomla version -- : 3.3.0
-- PHP version -- : 5.3.28
-- Browser(s) name and version -- : Chrome 35
-- Error-message(debug-mod must be tuned on) -- : Error_message
Warning: Missing argument 2 for hikashopCurrencyClass::processShippings(), called in /home/de4enl/domains/de4emusketier.nl/private_html/administrator/components/com_awocoupon/helpers/estore/hikashop/couponhandler.php on line 54 and defined in /home/de4enl/domains/de4emusketier.nl/private_html/administrator/components/com_hikashop/classes/currency.php on line 1874 Warning: Missing argument 2 for hikashopCurrencyClass::processShippings(), called in /home/de4enl/domains/de4emusketier.nl/private_html/administrator/components/com_awocoupon/helpers/estore/hikashop/couponhandler.php on line 54 and defined in /home/de4enl/domains/de4emusketier.nl/private_html/administrator/components/com_hikashop/classes/currency.php on line 1874 Warning: Missing argument 2 for hikashopCurrencyClass::processShippings(), called in /home/de4enl/domains/de4emusketier.nl/private_html/administrator/components/com_awocoupon/helpers/estore/hikashop/couponhandler.php on line 54 and defined in /home/de4enl/domains/de4emusketier.nl/private_html/administrator/components/com_hikashop/classes/currency.php on line 1874 Warning: Missing argument 2 for hikashopCurrencyClass::processShippings(), called in /home/de4enl/domains/de4emusketier.nl/private_html/administrator/components/com_awocoupon/helpers/estore/hikashop/couponhandler.php on line 54 and defined in /home/de4enl/domains/de4emusketier.nl/private_html/administrator/components/com_hikashop/classes/currency.php on line 1874

But with AWOCoupon disabled the error still exists; cart will say: empty, but need to checkout and the cart contains products.

We have disabled all cache (wasn't enabled).
So how can we fix this?
This will cost us money?

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11 years 1 week ago #157443

Hi,

But with AWOCoupon disabled the error still exists; cart will say: empty, but need to checkout and the cart contains products

I am sorry but I didn't clearly understand the end of this phrase.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 1 week ago #157446

Hi Jerome,

I had set error reporting on maximum and got these errors submitted.

So I thougth; I delete awocoupon to ensure Hikashop will work correct again, but the 'Cart is empty' message and the problem that we can't order products still exists.

What do you need to have a look at our website?
You can try a order via the website; don't pay and I will remove the order.

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11 years 1 week ago #157447

Hi,

I can't reproduce your problem in your website.
The cart right contains the product I added (I was not logged).

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 1 week ago #157464

Hi Jerome,

Try to checkout. Then the message appears. Not when you put some products in the cart, but on checkout..

Last edit: 11 years 1 week ago by comyoo.

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11 years 1 week ago #157466

I also deleted al the custom views of my template, but still no change in the situation.

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11 years 1 week ago #157541

Hi,
And can you try it with the "Force menu on the checkout" option set to "None" through "Hikashop->System->Configuration->Checkout" ?

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11 years 1 week ago #157543

Thanks for your reply.

That is already set to "None". And always have been "none"

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11 years 1 week ago #157582

Ok, then can you :
- Set a value for through the "Force menu on the checkout" option ?
- Disable the Joomla cache, and clear it ? You'll also have to disable it in the joomla config, and unpublish the cache plugin.
- Clear your browser's cache or try it with another browser ?

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11 years 1 week ago #157622

- forced menu does not help
- cache is already disabled, so we checked it for the 10th time.
- browser normaly Chrome, now tried on Firefox...

Can it has something to do with SSL ?
we always had ssl, but maybe the new version has a bug with it?

It is after login / create account that the message is there.

Please can you have a serious look from some developer? We have problems for 2 days now.

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11 years 1 week ago #157625

It seems to be working sometimes on IE 11, but there we have an error with the ccIdeal component from chillcreations that redirects us to an non-ssl connection, but we need ssl connection, so the checkout wont work.

Why is there differents between Firefox/Chrome and IE 11?

How can we determinate the problem?

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11 years 1 week ago #157640

Hi,

So first, when you do an update on your website please make a backup so that you can restore if you find a problem. Also, a good policy is to first try on a copy of the website, just to make sure that it will be ok after that. That way, your won't have your website broken for several days if a problem happens.

Now regarding your problem, as Mohamed is hinting at, based on what your saying and my tests on your website, I also see a problem of caching on the website. We'll need a backend and FTP access to the website to be able to check your settings and see what's going on.
Please use our contact form to provide them.

The following user(s) said Thank You: comyoo

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11 years 1 week ago #157719

Hi Nicolas,

Thank you. You are completely right. We have a backup, but our website is very complex and everything is updating all the time in the database. So after we had update I've checked everything, and the webshop looked fine. But then we realised that the shopping cart is not working.

I sent you the inlog info via the contactform.

Thanks for taking a look at our website.

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11 years 5 days ago #158359

HI Nicolas,

Did you have had a look at our website? We still have the problem with de empty cart on checkout.
Can we have contact via skype? Or via mail to look for a solution?

Can we savely delete the hikashop (backup sql tables + images upload folder); install hikashop again, upload sql tables?
Maybe that is a good idea?

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11 years 4 days ago #158601

Hi Hikashop,

We did'nt hear from you these days. Can you find the problem?
How can we fix this problem, so our webshop will function again.

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10 years 10 months ago #163520

Hi,

Wow, this topic is very old. Sorry for this late reply.
We just released HikaShop 2.3.2 and many fixes are present in this version, thanks to test it in order to see if that solve the issue.

Don't forget to backup just before the update. The best way for updates is to have a test environment in addition to the production one.

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