"We couldn't contact the reCAPTCHA server" Error

-- url of the page with the problem -- : www.shopat86.co.uk/test/index.php?option...=register&Itemid=479
-- HikaShop version -- : 2.6.1
-- Joomla version -- : 3.4.8
-- PHP version -- : 5.5.31
-- Browser(s) name and version -- : Chrome 48.0.2564.109 (64-bit)
-- Error-message(debug-mod must be tuned on) -- : "We couldn't contact the reCAPTCHA server to verify your answer. Please try again."

"We couldn't contact the reCAPTCHA server to verify your answer. Please try again."

This is when you submit the form to try to create an account. Server has port 80 and 443 open for outgoing TCP/UDP connections (as suggested in other threads).

There doesn't seem to be anything relevant in the PHP error logs on the server.

Please help with this error.

Indeed 443 outgoing is allowed as well as all_url_fopen (which should allow file_get_contents). I'm still experiencing the issue though. Is there something else that comes to mind that the plugin depends on?

Hi,

I'm also having the same problem. Hosts have gone through everything and there is are no blocks. The images appear for the user to match but then it doesn't authenticate.

Many thanks.

HI,

The hosts have fixed this issue. If anyone is having issues with this please find attached the plugin file that needs replacing.

From the hosts:

We can prove it's not a server issue via the screenshot attached.

The /home/shopat86/public_html/test/plugins/system/recaptcha2/recaptcha2.php file is processing the recaptcha output. I've made several comments in the code to assist your developer in finding the bug. The thing is, it's processing the input, it knows the value of the input is true, but it's failing.

Now, if I make it run successfully each time - bear with me, the actual recaptcha plugin should fail at a browser level if the captcha isn't successful, from what I understand - all registrations work.

Bottom line - the issue isn't related to the server, I'm afraid."


This works well. Thanks

But you can't register until you complete the captcha? Registration will always fail until you complete the captcha. The issue before showed the message "We couldn't contact the reCAPTCHA server" AND registered the users but dropped the user back to the registration page.


Here are the results if I add that code:

string(99) "{ "success": true, "challenge_ts": "2016-03-07T11:28:33Z", "hostname": " www.shopat86.co.uk " }" array(3) { ["success"]=> bool(true) ["challenge_ts"]=> string(20) "2016-03-07T11:28:33Z" ["hostname"]=> string(18) " www.shopat86.co.uk " }


Many thanks

However, with your original plugin it just doesn't work? If you want login details / ftp to see for yourself I can send them over?

Yes the original plugin. If you revert the change it doesn't work, Just get: We couldn't contact the reCAPTCHA server. message

Hi,

After enabling The Hikashop Captcha, I got the same error.
Please check attached file.

I changed this code

if (trim($answers ['success']) == true) { 

if (trim($answers) == true) {

Thanks Nicolas

Try changing the line:
if (trim($answers) == true) {
to:
if ($answers == true) {
in the original plugin.

HI,

Sorry I've spotted another issue when recaptcha is enabled.

When you have the guest checkout option enabled and try to checkout as a guest there is no captcha to fill out and the message it:

Error

The CAPTCHA solution was incorrect

Which stops checkout as a guest.

Any solutions please? Thanks.

grayt7 wrote: Thanks Nicolas

Try changing the line:
if (trim($answers) == true) {
to:
if ($answers == true) {
in the original plugin.

This has worked.