Weird responsiveness in product/category listing

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7 years 2 months ago #263273

-- HikaShop version -- : 3.0.0
-- Joomla version -- : 3.6.5
-- PHP version -- : 5.5

Hello,

i have enabled bootstrap in hikashop but i noticed a weird behaviour of product/category containers.
Their width in tablet and mobile devices are uneven.





Thank you in advance

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7 years 2 months ago #263281

Hi,

Download the install package on our website and install it on yours and that will add a patch in order to fix that problem.

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7 years 2 months ago #263404

Hi nicolas,

i installed latest hikashop version, it did fix the problem but know another weird thing happened.
Tha product images do not show up in some categories.





Thank you

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7 years 2 months ago #263409

Hi,

This looks like a issue related to the access rights in the folder images/com_hikashop/upload/ and its subfolders.
Try changing the permissions on them to 777 and that should help.

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7 years 2 months ago #263462

Hi nicolas,

i changed the permissions on them to 777 in all folders but still no images.
OK, i changed the images sizes to 220x220 and 350x350 and most images show up but not all.

Thank you

Last edit: 7 years 2 months ago by verzevoul.

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7 years 2 months ago #263465

Hi,

Then I don't know. Could you provide a backend and FTP access along with a link to this thread ?
www.hikashop.com/support/contact-us.html

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7 years 1 month ago #263654

Hi,

i sent you the details.

Thank you

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7 years 1 month ago #263709

Hi,

I'm not able to access your website or FTP anymore. It seems I was ban while trying to connect to the FTP server in different ways as neither the passive nor the active mode allowed me to list the folders and thus I couldn't use the FTP access.

What I could get during my tests while it was working is that HikaShop was not able to create the thumbnails in the folder /images/com_hikashop/upload/thumbnails/350x350f of your website.
I wanted to check the permissions of that folder via FTP and try to set them to 777 and see if that would help.
Could you try that ?
Also, check that you still have space available on your server.

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7 years 1 month ago #263746

Hi nicolas,

it seems that the problem was caused from php, i had 7.1 and as soon as i changed it to 5.5 problem is fixed.
Also i saw this message in hikashop "The PHP GD extension could not be found. Thus, it is impossible to generate thumbnails in PHP from your images. If you want HikaShop to generate thumbnails you need to install/activate GD or ask your hosting company to do so."



What does this mean?

Thank you

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7 years 1 month ago #263760

Hi,

Please follow the instructions of the message in order to fix your problem of thumbnail generation.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
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