New Checkout configuration not working

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5 years 10 months ago #293236

-- HikaShop version -- : 3.4.0
-- Joomla version -- : 3.8.8
-- PHP version -- : 7.1
-- Browser(s) name and version -- : Chrome, firefox

Since 3.4 I have the new configuration of the checkout process. Default css for backend, I see everything of the new styling.

But I cannot "add a view".



I choose a view in the green fied and click on the "Add view" button
...but nothing happens.
Not even loading something, just nothing. With different browsers.

How can I make it work?
Thanks

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5 years 10 months ago #293260

Hello,

In that case, can you check that you don't have any JavaScript error when you're trying to create a new view on your checkout process ?

Thank you.

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5 years 10 months ago #293310

I did not find any script errors.

:(

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  • MODERATOR
5 years 10 months ago #293312

Hi,

Since we're not able to reproduce the issue, we'll need a backend access in order to directly look at the problem.
Please provide such access via our contact form along with a link to this thread:
www.hikashop.com/support/contact-us.html

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5 years 10 months ago #293338

Hi,

Thank you for the access. However, this access doesn't allow us to look at the HikaShop configuration. Instead we get that error message:

You are not authorised to view this resource.

So please provide an access with the necessary access level to access the HikaShop configuration.

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5 years 10 months ago #293357

Sorry,

now it should work, try it again

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5 years 10 months ago #293361

Hi,

Thank you, I was now able to access it.
The issue comes from some other plugin on your website which adds empty lines to the AJAX request used to load the new step / new block HTML code and it breaks the javascript of the checkout workflow editor.
I've added some patch on our end to avoid that.
Download again the install package on our website and install it on yours and you'll get the patch.

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  • Hikashop Business
5 years 10 months ago #293495

Hello Hika support,
I have the same problem on the backend with the checkout process, even the green fields won't display.

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  • Hikashop Business
5 years 10 months ago #293500

Found it, the backend css was set to custom by accident.

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5 years 10 months ago #294127

Nicolas,

We are having the same problem. The new checkout workflow shows up but the "Add View" button has no effect. There is no customization to our backend CSS and our only backend view customization is to our address_template file which I have tried resetting to default, but this has no effect. I also tried reinstalling the latest version of Hikashop. No Javascript errors are showing up in the console either. It sounds like we may have another plugin conflict going on. Any ideas?

Last edit: 5 years 10 months ago by SolarMade.

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  • MODERATOR
5 years 10 months ago #294130

Hello,

If you do have a plugin which add some "empty content" (carriage return or spaces) in your Joomla pages (just by its inclusion, if the plugin do not follow standard rules), it can generate unwanted side effect.
Next HikaShop release would contains some patches and Nicolas already put some of then as "hot patch"in the current release.
I don't know which build you have but downloading the latest one could help if you really have that specific issue.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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