when I add a new product in my smart search I don't see the INTRO images.

Hi,

I did a test on my end and cleared all the indexes of my Smart search component, reindexed everything with HikaShop 5.0.4 and I do get the images of the products on the results page:
i.imgur.com/BG2lNHZ.png
So I'm not sure why it would work for you.
If you go in the Smart Search>Index menu and open the index of a product, you can see the object details:
i.imgur.com/erxIah5.png
As you can see on my end, it contains the imageUrl parameter with the URL of the image of the product.
What do you see there ?

Hi,

Yes, please go through our contact form in order to provide access to the website:
www.hikashop.com/support/contact-us.html
Make sure you include a link to this thread for reference in your message.

Hi,

Thanks for the access.
I checked the situation but I couldn't figure out why it wouldn't work.
Could you also provide a FTP access so that we can look further into it and do some debugging ?

Hi,

So, I looked further into it, and the issue comes from your template's customization of the results page of the Smart search. The view overrides in the template don't display the image.
If I switch to the default template of Joomla and clear the cache on your website, I do get the images for the HikaShop products :
i.imgur.com/Dc0WRhn.png
Since you said that it works for Joomla articles, I suppose it means that contrarily to what Joomla does by default, the template has custom code to load the images of the articles for the search results and that isn't compatible with other content.
I'm afraid you'll have to contact your template provider for help as I'm not sure what should be done in your template to properly support images display the same way Joomla does by default.