File not found on downloadable link

-- url of the page with the problem -- : webshop.thepride.nl/
-- HikaShop version -- : 5.0.2
-- Joomla version -- : 4.0.2
-- PHP version -- : 8.1.24
-- Browser(s) name and version -- : FireFox 120.0
-- Error-message(debug-mod must be tuned on) -- : It does not provide a error, except file not found.

Hi There,


So, we've got our hikashop and hikaserial running smoothly, e-tickets are being sold, but, so now and then there comes a customer complaint that they could not download their e-tickets.

In the example below, you see that there are 4 e-tickets purchased, so far, so good.

file_pos=2

file_pos=5

file_pos=7

file_pos=8

Hi Nicolas,


Thanks for your update, i've installed the latest version.
Does this fix only apply on new orders, or does it also work on existing orders?


Kind regards,

Patrick Lieftink

Hi Nicolas,


In that case, the fix is not working, i still see that the file_pos fields are 5, 2, 7 and 8.


Kind regards,
Patrick Lieftink

Hi Nicolas,


I've send the details via the contact form.


As example you can take order: T4L01


Kind regards,

Patrick Lieftink

Hi Nicolas,


I see that the file_pos is now incrementing, what did you do? Or is it magic..?




Thanks again,

Kind regards,
Patrick