Cancelled order doesn't drop from booked product.

-- HikaShop version -- : 2.3.4.
-- Joomla version -- : 2.5.14

Hi,
I just installed Hikashop. I'm testing it with a test product. I order one payment pending, then I cancel that order from order management. But it doesn't increase the stock quantity. I even tried to delete the order, but it still doesn't give the result expected. Am I doing something wrong or is this a bug?

Stock update is based on "Invoice order statuses".
Remove cancelled and refunded statuses and it should work.

I did try that, after cancelling didn't change the stock number I deleted the order. It still says 0 in quantity. and frontend it says out of stock.

For some reason if I first confirm it, then cancel it then the stock number changes.

I don't want the stock number to change when confirmed. Because of the possibility of two members going to Paypal payment page at the same time, which means you might end up two people buying the last ticket for the same event.

If the buyer goes to Paypal payment page and just closed the browser instead of clicking "cancel and go back to the original page", then you end up with a "created" order and corresponding stock number. Then when I "cancel" that order it changes the stock number back to normal.

But if the payment method is "bank transfer" and the status is "pending" (I created this payment status), then if the payment didn't come in 24 hours I change the status to "cancelled" which should as in the example above increase the stock number. If I first confirm it, then cancel it that increases the stock back to normal.

So my understanding is, the problem is my extra status. The new status should be an instance of "created" status but it doesn't act like it. I decided to get rid of the "pending" status and use "created", since I can see if an order is closed Paypal payment or bank transaction in order list. But this might be something to consider for the next version maybe? When the user creates a new status, you might want to give the option of inheriting the attributes of an existing status.

Hi,

That should already be the case.
In Configuration > Main > Order, you can select the confirmed order status, define the order statuses to generate invoice, and set cancelled order statuses.

So when creating the pending status, by default it is as the created one. It's not a confirmed status and not a cancelled too.
If you have a pending order, and you set it as cancelled so it should put the stock back for the product.

We will do some more checks, and tests.

Hi,
I put pending in the list of cancellable order statuses too. But it still does the same thing. But if I use created for the status of bank transfer instead of pending, then when I cancel it increases the stock properly.

PS: I wanna squeeze two more questions here;
1. What does "Payment capture order status" mean?
2. The order status change emails all go to spam box, is there anything I can do about this, or is this a problem with my website?

Here is the screenshot.

It worked! Thank you for your help. I think you can close the thread now.

Since updating - orders are not being captured and processed automatically. I have to go in and manually do this. Is there a setting (or can I leave it blank) so that it can happen automatically?

thank you,
Pam