Blank popup when trying to add files to product

-- HikaShop version -- : Essential 2.3.5
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.3.13
-- Browser(s) name and version -- : Google Chrome 39.0.2171.95 m
-- Error-message(debug-mod must be tuned on) -- : Blank

Hi There!

I got a new problem, I'm trying to add a file to a product specifying the download url, so I fill the name and download url, and when I click 'OK' the popup windows becomes blank, only with the tittle 'add'.

When I close that popup, occurs that nothing have been added.

I think I have nice settings because it was working before updating Hikashop, I have old items with the download links working fine, but the problem is now, trying to add new links to the products.

Do you have any idea to what can be happening?

I activated Debug mode and set error log to maximum. I didn't get any error. I attached a screenshots of the problem.

Help me please

Hi,

Do you have uppercases in your url, or in the live_site param url ?
If it is, please download again HikaShop 2.3.5 from our website and install it over the current install.
A fix has just been commit for that.

No my friend, all my url's are in lowercase. I tried downloading and reinstalling HikaShop but it didn't work. Maybe you have some other ideas?

Thank you!

Jerome, it solved the issue successfully. You guys are the best.

HikaShop rules!

I had the exact same problem and this solved it for me as well. Thank you.

Hi guys,

I've got the same problem here:
Hikashop business 2.4
Joomla 3.4.1

The code is almost the same you posted.

if(substr($file->file_path, 0, 7) != 'http://' && substr($file->file_path, 0, 8) != 'https://' && !in_array($firstChar, array('#','@'))) {
	$config =& hikashop_config();
	$clean_filename = JPath::clean($file->file_path);
	$secure_path = $config->get('uploadsecurefolder');
	if((JPATH_ROOT != '') && strpos($clean_filename, JPath::clean(JPATH_ROOT)) !== 0 && strpos($clean_filename, JPath::clean($secure_path)) !== 0)
		return false;
}

I put "MondiDiFateVol1.pdf" as file path (a new file uploaded in the safe upload dir)
"Mondi di Fate vol.1" as both name and description.

I also tried with filenames/paths of files already in use in older products, when the association worked, without success.

Thank you.

Thanks Jerome,

That completely solved the problem! Now the file is accepted!

Hello, I've updated to HikaShop Business: 2.5.0.

I have the same problem. Sometimes it gives simply a blank popup and other times I get Internal Server Error. I tried to to update the section in product.php as you described but then all the administration area get an Internal Server Error. So I guess it used to work with the Hikashop version made for that moment and now is different version.

Help me please

I went to the iPage Error Logs and have Reset the log to try to make a clear idea from where comes the error and got one that I think is not connected with the problem.

20150819T140249: www.nitesoftware.net/index.php 
PHP Notice:  Undefined property: ProductViewProduct::$canonical in /hermes/bosweb25b/b805/ipg.tropicanoffcom/nite2015/components/com_hikashop/views/product/tmpl/show.php on line 12

I have tried to find ways to try to fix it all day long and I don't know what to do. Now I send you a refresh of the error log at the moment:

20150819T140249: www.nitesoftware.net/index.php 
PHP Notice:  Undefined property: ProductViewProduct::$canonical in /hermes/bosweb25b/b805/ipg.tropicanoffcom/nite2015/components/com_hikashop/views/product/tmpl/show.php on line 12 
 
20150819T175042: www.nitesoftware.net/index.php 
PHP Warning:  sprintf(): Too few arguments in /hermes/bosweb25b/b805/ipg.tropicanoffcom/nite2015/libraries/joomla/language/text.php on line 280 
PHP Warning:  sprintf(): Too few arguments in /hermes/bosweb25b/b805/ipg.tropicanoffcom/nite2015/libraries/joomla/language/text.php on line 280

I noticed that the problem is only when trying to add a file with external URL.
When I try to upload a image for the product cover, it works fine. And if the product had a previous file added I can modify it but the problem is when trying to create a new file.