Inconsistent display of products same settings

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3 months 2 weeks ago #358264

-- url of the page with the problem -- : www.aspirationimages.com/black-and-white...uct/focus-on-me.html
-- HikaShop version -- : 5.0.2
-- Joomla version -- : 4.4.2
-- PHP version -- : 8.2.11
-- Browser(s) name and version -- : Safari 17.2.1
-- Error-message(debug-mod must be tuned on) -- : Inconsistent display of product

Hi,
I have photography products in the same category with the same settings that display differently.
The correct one example is Port Kembla Chimney
www.aspirationimages.com/black-and-white...-kembla-chimney.html
The incorrect one example is Focus On Me
www.aspirationimages.com/black-and-white...uct/focus-on-me.html
They are adjacent products in the same category of Black and White.
As you can see, in the Focus On Me one the thumnail is on the wrong side and the drop down menu is contracted.
The settings are attached and the same on both.
Any ideas please?
(There are two copies of Pt Kembla. I tried to delete one but couldn't)

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  • Posts: 23
  • Thank you received: 3
3 months 2 weeks ago #358265

I guess I actually deleted both. Here is the Pt Kembla one

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3 months 2 weeks ago #358269

Hi,

I also see the Pt Kembla one in reverse:
i.imgur.com/9NOlbmf.png
In each product, you have the setting "page layout" in order to select the layout to be used.
If it's set to "inherit", then in the categories of the product, you have a similar setting.
If it's set to "inherit", then you have the main setting "layout on product page" in the HikaShop configuration where you can choose the default page layout for all the products without specific layout set in them.
From what I can see, you're using the "reverse" layout. So check these settings and if you see "reverse", change it to "default" and it will look like you want it to.

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  • Posts: 23
  • Thank you received: 3
3 months 2 weeks ago #358286

Terrific. Thanks.
The problem was that the products are in multiple categories. So Port Kembla was in Black and White and Landscapes and Focus On Me was in Black and White and People. Some categories were set to Inherit and some Default. I have gone through every category and made it Inherit from Hikashop and changed the Hikashop Configuration to Default and all works. Thanks.

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