need to charge hawaii tax and it isn't working

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1 year 1 month ago #277890

-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.7.5
-- PHP version -- : 7.0
-- Browser(s) name and version -- : Chrome 60.0.3112.113

I have tried every setup i can see and just not having any luck with tax.

created a tax zone call "Hawaii Tax Zone" in the sub zones i added Hawaii (state)



in taxes i created a tax category call Hawaii tax taxation category as parent
created a tax rate called Hawaii Tax @ 4.712%


When i have it set as the main tax zone it works but shows taxes all the time. when i change tax zones to another zone i created called internet @ % it doesn't work. I've created a user with 2 addresses one for NH and Another for HI. When i have the hawaii as the shop default tax rate and click on the nh address (it doesn't up date the price unless i refresh) it will remove the tax. same goes for changing back to HI tax (again doesn't do it on the ajax update only if i refresh the screen)

I'm sure i'm missing something simple.

The tax rate is set to look at the Shipping Address in the config file. i even tried the restriction page having all the zip codes for HI in the box.


I can setup accesses etc if need be

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1 year 1 month ago #277892

Hi,

Please update to HikaShop 3.2.0.
We've added several fixes to the new checkout of HikaShop 3 in order to better handle the ajax refresh when taxes of prices change due to an address change of the user.

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1 year 1 month ago #278175

updated but taxes still aren't working. when i change to the hawaii address vs the non-taxed address.

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1 year 1 month ago #278208

Hi,

I tried to reproduced the problem on your website, but I never get the tax applied. Please provide precise instructions to reproduce the issue with the screenshot of your current tax rule settings so that we can have a clear picture of the situation.
Because in your screenshots I see different versions of the tax rules listing, some with post code restrictions, some without so I'm not sure what you have.
Also, I see that you have two hawaii states in the states dropdown. So I'm not sure which one is which. I tried both but didn't get taxes with any... even after a full refresh of the page.
So for now it looks like a tax rules setup issue, not a refresh bug.

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1 year 1 month ago #278228

removed the 2nd Hawaii (don't really know when that got in there). not using zipcodes was just showing i've tried both ways.

same setup as above
product tax category= Hawaii Tax
Rate Hawaii Tax (4.712%)
Post Code= Empty
Zone= Hawaii Tax Zone
Customer Type = All customers
Internal Code= HI
Access Level Is All and published is yes

in zones when i go to the "Hawaii Tax Zone"
Name Hawaii Tax Zone
name in english Hawaii Tax Zone
code 2 letter HI
Type Tax Zones
Published Yes
Currency USD
Subzones
Hawaii type state ID 4571

Rate
Hawaii Tax
Tax Namekey Hawaii Tax
Rate 4.712

The other rate that i have is called internet at 0% so the prices don't try and show tax only when you have a hawaii shipping address should it change to tax.

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1 year 1 month ago #278230

also if i make the main tax rate the hawaii tax rate it adds the tax to all products but won't go away if i change to the NH address

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1 year 1 month ago #278333

Hello,

I just had a look on your website, and I get the root issue :
=> In 2 point your configurations are contradictory, see by yourself :

1°) Plugin: manual (Handling Charge)



The way you configure the "override shipping address" option will erase the customer shipping address for your shop address

2°) Main HikaSHop configuration
Here, your Configuration for the "Type of address used for tax" option was Shipping



So maybe you have already understand why I switched this option for Billing, and so I succeed to have this :



Now you have to choose between these 2 settings in order to make your Taxes correctly work.

Regards

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Last Edit: 1 year 1 month ago by Philip.

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1 year 1 month ago #278361

thank you very much. that was the issue. I knew it was something simple. Thank you again

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