Custom Fields Not Showing In Item/Product View

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9 years 4 months ago #182147

-- HikaShop version -- : 2.3.4
-- Joomla version -- : 3.3.3
-- PHP version -- : 5.3.28

I've created custom fields on the item table and added them to the appropriate category. The product I want the custom fields to show in is in the selected category but no matter what, I can't get the custom fields to show. I created a few different ones applied them to both front end and back end views but nada. I want to get the donations feature working but so far I can't get a regular custom field to show.

Last edit: 9 years 4 months ago by zeusrw. Reason: clarity

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9 years 4 months ago #182202

Hi,

When custom fields won't display on the product page, it usually means that you selected the table "product" instead of the table "item" when creating the custom field, and in that case, the custom field will display on the product edition page on the backend and not on the product page on the frontend.
So please check that.
Otherwise, please provide a screenshot of the options of your custom field.

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9 years 4 months ago #182278

I thought about that but I think I've set it up correctly.

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9 years 4 months ago #182285

Hello,

1. Did you add the product on the Donation category ?

2. Did you set the "Display custom item fields" option to YES via "Hikasop->System->Display" ?

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9 years 4 months ago #182344

Yes, the product is added to the Donation category.

Yes custom fields are set to display.

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9 years 4 months ago #182353

Can you also set the "Display 'add to cart' button for free products" option to YES ?

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9 years 4 months ago #182445

Where can I find that option? I've checked every configuration page.

I can PM you some login credentials if that helps.

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9 years 4 months ago #182576

Hi,

In the HikaShop configuration
www.hikashop.com/support/support/documen...ig.html#main_product

The documentation page is still useful if you want to know in each section is an option.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 4 months ago #182581

Got it... thanks for the help. I don't know how I missed that option...

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9 years 4 months ago #182592

Okay, I've now got the custom "amount" field showing but when I go through to the checkout, the amount of the donation is not passing through to the cart. I've got the site set up like your demo, i.e. custom field is labeled "amount" and the donation item is labeled "donation".

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9 years 4 months ago #182601

Hi,

Did you enable the HikaShop donation plugin via the Joomla plugins manager ?

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9 years 4 months ago #182644

Yes, the plugin is enabled. How does the plugin work? Is it looking for a specific field name, ie "amount" to replace the price? I have ensured that the custom field label/name/alias is set to "amount".

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Last edit: 9 years 4 months ago by zeusrw. Reason: added screenshot

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9 years 4 months ago #182706

Hi,

I see that the value of the amount is not added to the cart on your website when you add the product to it. So the problem here is not the plugin but the fact that there is something preventing HikaShop from handling the custom field.
How did you configure the custom field ? Could you do a screenshot of its options ?
Can you click on the "check database" button of the HikaShop configuration in order to make sure that the database is OK ?

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9 years 4 months ago #182771

The screenshot is attached above (towards the top of this thread) but I've included a current version here in case I made any changes since posting the last screenshot.

BTW - I did the "check database" and everything came back "OK"

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Last edit: 9 years 4 months ago by zeusrw.

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9 years 4 months ago #183236

Anyone?

I can't see what I'm doing wrong and why the custom price/amount will not pass through to the checkout.

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9 years 4 months ago #183311

Hi,

Could you provide a backend access of your backend via our contact form (with a link to this thread) so that we could check your settings ?
www.hikashop.com/support/contact-us.html

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9 years 2 months ago #192417

Hi - I thought I'd sent back-end access a few months ago but maybe I didn't... I did definitely send this information a couple of days ago but still haven't heard anything. Please let me know if you have login details.

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9 years 2 months ago #192549

Hi,

I got the access 2 days ago yes. I checked but couldn't find anything from 2 months ago.
I've checked the issue on your website today, and the issue comes from something on your website which removes the amount parameter from the data received. I don't know why. Just changing the name of the custom field make it work.
So the simple solution I did is to create another custom item field with another name and modify a bit the donation plugin to have an option in it in order to be able to set the column name of the field to use.
It now works on your website.

Here is the plugin for others which would have the same issue with HikaShop before the 2.3.6 where that option was not available:

File Attachment:

File Name: custom_pri...2-28.zip
File Size:2 KB

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Last edit: 9 years 2 months ago by nicolas.

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9 years 2 months ago #192603

Hello Nicolas

I think I am having the same problem.

Is there any chance you could give me a hand also..\

this is the problem site. afford.com.au/hikashop-menu-for-module-1...uct/11-make-donation
the custom code will not show in the module... otherwise works perfectly and yes all the setting are correct

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9 years 2 months ago #192611

Hi,

I've posted the solution above.
Install the donation plugin, change the column name in its options to something else than "amount" and create a custom item field with the same column name and it will work.

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