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QR code - getting Invalid Serial

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5 years 10 months ago #326247 by Thrane
QR code - getting Invalid Serial was created by Thrane
-- url of the page with the problem -- : mugge-p.dk/
-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3.9.22
-- PHP version -- : 7.4
-- Browser(s) name and version -- : FireFox

Hi
I have tried using the e-ticket function and almost everything works for me.
I get the email with the ticket and QR code, but when I scan it, I get Invalid Serial.

I assume I have made some error in the GroupAssociation - HikaSerial Consumer plugin
I have set the Access Level to Super User (myself)
Set the pack to the right pack and set the Groups to Super Ueser.

What did I miss?

Kind regards
Thomas

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5 years 10 months ago #326254 by Jerome
Replied by Jerome on topic QR code - getting Invalid Serial
Hello,

Without details regarding your configuration it will be difficult to give you an useful answer.
What is the generated URL ? How did you configured the consumer plugin ? Does your pack generate serials which can be consumed ? Does your serial do have the right status ?
Many question (and maybe more), which would be easier to solve with some screenshot of your settings and test order.

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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5 years 10 months ago #326266 by Thrane
Replied by Thrane on topic QR code - getting Invalid Serial
Hi Jerome

If I disable the consumer plugin I'm able to scan and getting that the serial now is used.
But this way everybody can scan :-(

Attached the screenshots!

Regards
Thomas

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5 years 10 months ago #326323 by Jerome
Replied by Jerome on topic QR code - getting Invalid Serial
Hello,

There is an error in our documentation for the link on the "group filter" consumer plugin.
Here the right URL : www.hikashop.com/support/documentation/3...pfilterconsumer.html

You have to remove the "Access Level" setting (re-set to "all") and just let the "Groups" one.
Then, you will be able to open the URL while logged with a super-user account and it will perform the consumption.

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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5 years 10 months ago #326326 by Thrane
Replied by Thrane on topic QR code - getting Invalid Serial
Hi

So I tried this, but I still get Invalid Serial - both as normal user and Super User?

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5 years 10 months ago #326330 by Jerome
Replied by Jerome on topic QR code - getting Invalid Serial
Hello,

Your (last) settings indicates that you need to be logged as a super user to be able to consume the serial.
Please note that you can use the same serial (and URL) for your tests ; you can simply edit the serial in the backend to change its status to "free to use" and then perform a new test.

Regarding your configuration, please note that "public" won't have any effect since it's not a group used by Joomla. Classical users are generally "Registered".

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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5 years 10 months ago #326349 by Thrane
Replied by Thrane on topic QR code - getting Invalid Serial
Hi

When I see the e-tickets on the order, they are all ASSIGNED.
I changed them to FREE TO USE, but scanning, both as Super User and Logged Out still gives med INVALID SERIAL.

Thank you for sticking by me on this issue!

Regards
Thomas

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5 years 10 months ago #326350 by Thrane
Replied by Thrane on topic QR code - getting Invalid Serial
BTW.
In the URL I have also added: &confirmation=1, but I never see a confirmation page

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5 years 10 months ago #326381 by Jerome
Replied by Jerome on topic QR code - getting Invalid Serial
Hello,

"Assigned" is also a good status for serial consumption ; but if your serials is "used" it means that you already consumed it.
Without details regarding the final URL you got, it will be difficult to understand the situation.

But it will be interesting to focus on the working and non working cases.
For example : You said that if you unpublished the "filtering" plugin, you can perform the consumption ?

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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5 years 10 months ago #326406 by Thrane
Replied by Thrane on topic QR code - getting Invalid Serial
Hi Jerome

I'm glad you're here to help :-)
What can we do next?
Do you want to have access to the page?

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5 years 9 months ago #326468 by Jerome
Replied by Jerome on topic QR code - getting Invalid Serial
Hello,

As I'm trying to ask in my previous message ; I need to fully understand the situation.
So I'm asking you to confirm what is working and what is not, as the last question in my previous message.

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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5 years 9 months ago #326488 by Thrane
Replied by Thrane on topic QR code - getting Invalid Serial
Hi
It's as simple as:

When I have activated groupfilterconsumer I get Invalid Serial when scanning - so NOT working.

When I deactivate groupfilterconsumer I get Serial activated after scanning - so working.

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5 years 9 months ago #326526 by Jerome
Replied by Jerome on topic QR code - getting Invalid Serial
Hello,

Please be sure that you are logged in your website in your device which is scanning the code (and opening the link).
If the scanning is problematic ; you can also copy/paste the URL in your browser where you can be sure to be logged with the correct account.

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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5 years 9 months ago #326536 by Thrane
Replied by Thrane on topic QR code - getting Invalid Serial
Hi

I'm sure I'm logged in before scanning, but I still get the Invalid Serial, when I have Groups Consumer activated :-(

I need the scanning option, because it's going to be used for tickets to an event - the option to copy/paste takes way to long.

Kind regards
Thomas

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5 years 9 months ago #326611 by Jerome
Replied by Jerome on topic QR code - getting Invalid Serial
Hello,

We would need some credentials in order to test your issue directly and check your configuration.
Please use the "contact us" form to send us private data ; and please include the URL of that forum thread so the support team will know what to do with the credentials.

Regards
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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5 years 9 months ago #326627 by Thrane
Replied by Thrane on topic QR code - getting Invalid Serial
Thanks!
Will send them to you ...

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5 years 9 months ago #326657 by Jerome
Replied by Jerome on topic QR code - getting Invalid Serial
Hello,

I made a test in your website, the system is working perfectly good.
Please note that you must be logged in the front-end part of your website using a super-user account.
I can see that you're using "guest checkout" and that you do not have a direct "login" page in your website ; thus I used the regular Joomla "com_users" URL to authenticate using the credentials you gave us.
Once logged, I was able to call again the URL for the serial consumption and transform the "denial" into a "success".

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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5 years 9 months ago #326663 by Thrane
Replied by Thrane on topic QR code - getting Invalid Serial
Hi Jerome

I see my mistake, I was only logged in to the backend :-(
Sorry for all this trouble!

I'm really happy for your great help - thank you so much!

/Thomas
The following user(s) said Thank You: Jerome

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