No e-mail reminders for expired subscriptions

-- url of the page with the problem -- : bases-netsources.com
-- HikaShop version -- : 4.5.0
-- HikaSerial version -- : 4.0.1
-- Joomla version -- : 3.10.6
-- PHP version -- : 7.4.27

Hello,
I manage a site that offers content under subscription.
For this I use HikaShop and HikaSerial.
The sending of reminder mails before the subscription expires is not done.
I don't understand what I didn't set correctly, I have activated the recurring payment in the configuration and activated the 2 emails that seem to be used for the reminder.
Thank you for your help

Hello,

Do you have the HikaShop cron task configured ?

In order to send its emails, HikaSerial needs the cron system to be able to do some daily processing.

Regards,

Hello Jérôme,
Thanks for your answer, I indeed saw yesterday that the customer had not renewed his subscription to HikaShop, he did it yesterday and I did receive the notification today of the subscription to a "test" plan that I had made and that ended today, it's all good

PS : je t'envoie un message en MP au sujet du prochain JoomlaDay que nous préparons avec l'AFUJ : www.joomladay.fr/
Un après-midi sera consacré à des ateliers libres permettant d'aborder tous les sujets, l'endroit idéal pour parler également des extensions commerciales

Great

PS : It's best to use the "contact us" form, I don't receive or read private messages in the forum.