purchased on gift certificate,no serial in cof ema

Hi Team,

I have configured serial com and generated serials ..looks everything fine even assigned product to serail.

The issues are .

Issue # 1 : serial data coming inthe order confirmation email

1.I have purchased on gift certificate
2.I got order created & Confirmation emails,but I didn't got serial data inthe order confirmation email.whereas the order assigned to a serial in back-end( admin)

Issue # 2 : How to use serial key ..

1.Once receive serial data,will send same his/her friend or someone...how his friend will use serial data while placing an order?

Please let us know the answers asap.as I need to implement same to my client in next 2 days.

Thank
Karuna

Hi,

Please use the "HikaSerial" section for serial questions, it would be easier for me to find HikaSerial questions.
(I have already move this topic in the right place).

If serials are right generated and assigned in the backend, it means that the order confirmation email does not contains right php code for "calling" HikaSerial.
You should find this code in your "order status notification" email. If this part of code is in your email. You have to know that changing an order status in the backend could not send a right HikaSerial image the first time.
You have to modify the order status to "shipped" (without sending the notification) and after, rechange to "confirmed" (and send the email notification, which would contains HikaSerial data).

Did you use the "coupon generator plugin" for your gift certificate generation ?
www.hikashop.com/en/hikashop/139-hikaser...-coupongen-form.html

The "coupon generator plugin" generate more than serials, it generates HikaShop coupons too.
Hikashop coupons could be used during checkout thanks to the "coupon" action.
www.hikashop.com/en/support/documentatio...config.html#checkout

Regards,

Hi ..

Thanks for the details.

My 1st issue resloved.

2nd issue is serial data generated through coupon-gen plugin not working while placing the order (its showing "copon code not valid or invlaid) while placing the order..is I am missing any settings>..below process which I followed

1.Created a coupon and took coupon code id
2.Went to coupon-Hika serial plugin and created one by providing coupon id.
3.then created pack and generated serail data
4. serials are generted.
5.purcased on gift certificate(certificates associated with serial data(pack)
6.after order confirmation,i got serial data
7.then i try to place a order and entered serial data which i received ( inthe check process-->enter coupon code) ..but it showing invalid coupn code.

Thanks
Karuna

Hi,

Would it be possible to have a backend access to your store ?
With this access, I would be able to check your configuration more easily and fix the problem (and explain you how I fixed it).

Regards,

Hi ..I sent a private message with the details.

Karuna

Hi,

Your configuration is fixed.

The main problem was that the "coupon id" in the plugin configuration was not right.
It is planned to integrate a "HikaShop discount selected" into the plugin in order to select more easily the link coupon. But for the moment you have to enter the id.
The id is the number that you can see in the last column of the HikaShop discount listing.

My second problem (which is not really a problem) it that I didn't find a order with the last product which have a serial.
So, I open your order "P3H06" which have the article "Single Session With Kathy Lindert -Gift Certificate GPS001" and I have attach the pack to this specific article.

After clicking on "refresh association" for this order, the Serial was quite associated to the order.
Now, if the products "Single Session With Kathy Lindert" or "Single Session With Kathy Lindert -Gift Certificate GPS001" are bought, serial would be automatically generate and attach when the order would be confirmed.

Best regards,

Thanks for looking into it.but not exactly clear what you have mentioned


1.I just bought Single Session With Kathy Lindert -Gift Certificate and after confirmation I got serial data to along with order confirmation email.now when I go back and look at back-end hikashop discounts coupons got generated and serial are associated to the order.( status showing as used)

2.If I want to send the gift code/coupon to my friend .what I have to send as I din't receive any coupon code and I just received serial data in confirmation email email...Please guide me on this...when I try to purchase product "Single Session With Kathy Lindert' serial data/code its not working..

quickly reply is appreciated as we need to complete the task asap.

I haven't changed anything...you want you can place a sample order (i.e buy gift certificate and change the order to confirmed inthe background) and then see what you will get inthe eail

thanks
Karuna

Hi,

The "serial data" is the HikaShop coupon code. This coupon code could be use in the HikaShop store during the checkout.

You can change the translations in the email if you don't want to display the test "serial data".
You can change the email layout/content too in order to have a more specific content (by editing the HikaSerial views "show_email_notification_html" and the view "show_order_front_show").

Regards,

Hi..

I tired to use serial data while purchasing ..its saying "the entered coupon code is invalid"


Thanks
Karuna

and one more thing is ...serial status showing as a used rather than assigned ..as per the process initially should show as assigned and then when user buy product using that particular serial data.it should show as used rt?

Hi,

Your template coupon have some restriction, it works only on the product : "Single Session With Kathy Linder".

I have clean the pre-generated serials and the generated coupons. Some serials didn't have corresponding coupons. The configuration was not right when they have been generated so, the serial was created but the HikaShop coupon not (because of the "coupon id" configuration).

You order "P3L09" have now a good serial (that I have re-generated: 0IjqT6wFfU)
There is no more "pre-generated" serials, so each time a serial would be required, the plugin would generate one serial and one corresponding HikaShop coupon.

I have check it twice. Now it should work properly

Regards,

I just tried now..its working..hope you fixed the issue..please let me know what you have fixed so that will get an idea.

Hi,

I have just delete old serials which does not have corresponding HikaShop coupons and use the "refresh association" button to fix serial associations on two orders.

Regards,

Yes..its working like rocket thanks for your entire support..last question

is there is way to print/write same coupon code on pdf and send to the user ?


thanks
Karuna

Hi,

It would be an image and it would be in the next release of HikaSerial (1.5.1).

Regards,

again sorry for the trouble.I have added new coupon code and followed same proces..some how serials are not genrated and not sent to inthe email notification..could pls check where I have done mistake..so that will config to other products.

even perious one also not working..serial data not generated send inthe email notification...pls guide me.somme thing going wrong here.

Hi

Please look into my issues..now two coupon are not genrating serial data..pls let me know the fix..I need other coupon templates also for the products..pls help e

thanks
karuna

Hi,

Your product "Single Session With Kathy Lindert -Gift Certificate" was not more assigned with the pack "Gift Certificates-coupons pack".
I had to reassign the pack to the product.

Just for information, the new pack that you have created is assigned to the product "Two Hypnosis Sessions with Kathy Lindert".
While editing a pack, you can see the products which are linked with.

Regards,