clarification on order

-- HikaShop version -- : 2.6.3
-- HikaMarket version -- : 1.7.0
-- Joomla version -- : 3.4.3
-- PHP version -- : 5.5
-- Error-message(debug-mod must be tuned on) -- : none

hi

i just want to clarify the buyer and vendor process.

When a buyer buys a product, will he be able to see the status of his order? example order received?
order on route to port? order shipped? something like that.

can the vendor update the buyer?

thanks

Hi,

The vendor can only update his sub-order where he can see only his products.
If all customer products are from the same vendor ; when the vendor will update his sub-order, the main order will be updated too.

Regards,

got it. thanks

is it possible to add more status/statuses?

example

on-hold
pending
etc...
thanks

Hi,

Sure.
It's something you can do in the HikaShop backend ; under the menu "HikaShop > System > order statuses"

Regards,

One thing to be aware of is that the status update email that goes out to the customer from HikaShop for each status change will be the same. There's no way in HikaShop to assign a different email template to each status. You can however set up different emails to do that with AcyMailing Enterprise integration.

Hi,

There's no way in HikaShop to assign a different email template to each status

I'm sorry but that's not true.

www.hikashop.com/support/documentation/5...ashop-changelog.html
HikaShop 2.6.0

It is now possible to have per status email HTML/preload versions for the order status notification

For more details ; please see with the HikaShop support team.

Regards,

Hey, Jerome - cool! We haven't needed to implement that yet for a new client since it was added. I'll check it out, but I suspect our clients who currently use AcyMailing Enterprise for this will want to stick to that process. Good to know for new projects though.

Edit: Just took a look at how this is done through the preload version in the email templates. Most of our clients are very non-technical, so they would much prefer the ability to create/edit different status emails in AcyMailing and use its triggers.



If I missed something and there's a simpler way for clients to manage this directly in HikaShop without technical skills, please let me know. I'm using a 2.6.3 version for reference.

Hi,

Please understand that thread in HikaMarket related.
The best for that kind of topic is to be posted in the HikaShop section of that forum

Regards,