Skip to main content

Cart empties when order createdNO payement option

More
15 years 1 month ago #23073 by creazy85
When my customers attempt to pay via authorize.net but the payment doesn't go through there is no way for them to retry payment? The invoice for the order is created and the cart empties but the payment didn't go through.

Please Log in or Create an account to join the conversation.

More
15 years 1 month ago #23075 by nicolas
That's probably because you're using an old version of HikaShop.

Please Log in or Create an account to join the conversation.

More
15 years 1 month ago #23078 by creazy85
I am running version 1.5.3 and just opened the shop for business. - actually I am just worried because I have a customer that bought something but the order is listed as confirmed. When I ran a test and entered the credit card info wrong on authorize.net it took me back to my shop but didn't notify me of wrong info and emptied my cart. As a customer I assume that I have payed...?

Please Log in or Create an account to join the conversation.

More
15 years 1 month ago #23079 by nicolas
If HikaShop set the order to confirmed, it means that Authorize.net confirmed the payment.

Please Log in or Create an account to join the conversation.

Time to create page: 0.164 seconds
Powered by Kunena Forum