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shipping/weight error

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15 years 1 day ago #25998 by doydot
shipping/weight error was created by doydot
I am having trouble with this error:
The cart items combined weight is too big for all the possible shipping methods
This was working yesterday and I have not changed anything.
IE9-veiwed in normal and compatibility mode.
Joomla 1.6

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15 years 1 day ago #25999 by doydot

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15 years 18 hours ago #26016 by nicolas
Replied by nicolas on topic Re: shipping/weight error
Could you do a screenshot of your shipping methods configuration ?
Did you set a weight in your products ?

If it displays that message, it's because of a weight restriction between your shipping methods and your products weight.

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15 years 14 hours ago #26058 by nicolas
Replied by nicolas on topic Re: shipping/weight error
I can see that you restricted your shipping method to the zone queensland. So if the main tax zone option of the configuration is not that zone, it won't display the zone in the checkout.

Also, you should check that the first weight unit is kg in the configuration as you use kg everywhere.

Also, it's normal that the shipping method is not displayed as long as you don't enter your address in the checkout.

Finally, I invite you to check the FAQ regarding shipping methods display issues on the checkout:
www.hikashop.com/en/support/documentatio...ins-listing.html#faq

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15 years 11 hours ago #26089 by nicolas
Replied by nicolas on topic Re: shipping/weight error
I tried to order that product:
rchelicoptersandhobbies.com.au/rc-helis/product/cid-5.html

It has a weight of 7.99kg.

You main zone is "australia" in the configuration.

In your shipping methods listing, there is no shipping method for australia for that weight, so it's normal that it displays that error message.

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