Product not add to cart after it was removed

Hi Nicolas,

I updated Hikashop to 1.6.0 and found some nice new features. But now I seem to have a problem in the shop. When a customer removes a product from the cart and tries to add the same product (with for example different measures), the system message "product added to cart" is displayed, but then the product has not been added at all. The cart remains empty. What could be the cause of this? (See screenshot).

B.R.
Michel Pouli

Hi Michel Pouli,

It's working fine for me, can you send me a temporary access to your back-end by PM, then I'll maybe be able to find where the problem is coming from ?

Thanks

Hi Mohamed,

I've sended you the access details yesterday. Did you already took a look at it? I get complaints from customers that they are not able to order. This is bad!
Please help me out.

Michel. :woohoo:

Hi Michel,

I didn't received your Private message, can you send it to me again ? .

Thanks.

tried it again...

It's currently working for me and I can't reproduce the problem, can you show/tell me how this problem show up ?

Hi Mohamed,

Yes the problem shows up when I remove a product several times from the basket and then place a new product in the basket again. After doing this several times the basket is not filled with the product anymore although the message "added to basket" is displayed (somethimes this happens after 3 times removal and another time after 7 times removal, it's a random thing)

Michel

Hi Mohamed,

The problem still exists in Firefox...

Hi,

I'm sorry but we tried several times like you described but we were never able to reproduce the problem.

Please provide a step by step which allows us to reproduce the problem and we can look at it. We can't fix what we can't see.