SagePay checkout surname issue

Hi

I have a scenario where the checkout is failing and returning the error message:

This transaction attempt has failed. Please use the Proceed button go back to the web store from which you were purchasing. The details of the failure are given below.

Status:
INVALID

Status Detail:
3108 : The BillingSurname value is too long.

The name is not too long, but it is in the Russian alphabet (ахметзянова), is this a Hikashop issue or a SagePay issue?

Thanks in advance

Hi,

Since Hikashop doesn't affect the name you specify and send it directly to Sagepay I don't think Hikashop is the source of the issue.
You should ask Sagepay to know if their API accept the Russian alphabet but I'm pretty convinced that's the problem.

That is what I though. But wanted to check to make sure.

Thanks for the reply.