Xmap error loading XML site map

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8 years 4 weeks ago #94573

I have
Joomla 3.03
Hikashop 2.1.0
Xmap last available
Hikashop plug-in just download last one

with hikashop plug-in for xmap active when I click to see the XML sitemap I get this error: error 1064

if I disable the xmap Hikashop plug-in the xmap load fine

regardds Josef

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8 years 4 weeks ago #94575

Can you do a screenshot of the error ?

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8 years 4 weeks ago #94666

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8 years 4 weeks ago #94716

That's not a normal error message.
It's probably something related to your template.

Can you try again as explained here: www.gavick.com/forums/fashion-joomla3/we...d-working-23453.html

That should hopefully give better error messages.

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8 years 3 weeks ago #94883

The site map load fine until last Xmap-Hikashop plug-in upgrade if I disable the plug-in the same site map link load fine

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8 years 3 weeks ago #94896

Maybe, but we don't have any error on our end with the plugin and the error message you provided doesn't give any information on the cause of the error.
So please try the recommendations of the link I previously gave.

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8 years 3 weeks ago #94912

I switched to basic Joomla template, turn off SEF core system (also renamed .hataccess file), but only when I set off Hikashop plug-in for Xmap, the site map called by XML link load fine.

If you want I give you backend access by mail

tankyou for your time

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8 years 3 weeks ago #95274

Did you had another error when you switched the template ?

Please provide a backend and FTP access to your website via our contact form so that we can look at the problem.

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8 years 3 weeks ago #95497

Hi,

I'm not able to log on the backend of your website witht the user account you provided. Could you double check it please ?

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8 years 3 weeks ago #95516

Hi,

I was able to log into your website now.

As expected, changing the template did remove the 1064 error and I was able to see the real error message.

The issue was that one of your menu has an associated category which doesn't exist anymore configured and because of that the query was crashing.
I've uploaded a new version of the xmap plugin which handles that properly and the xmap now generates fine.

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8 years 3 weeks ago #95627

Ok, now the sitemap work fine, your support is everytime fast and great
Josef

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2 weeks 5 days ago #331230

Hi,
the combo of osmap pro and xmap (hikashop) is generating an html sitemap but not an xml one. They are available under the 'Home' menu.
Joomlashack referred me back to you you when I lodged at ticket.

ccpharmacy.com.au
ccpharmacy.com.au/index.php/home/sitemap-xml

Thanks,
Ian and Stu

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2 weeks 5 days ago #331235

Hi,

On your second URL I see a white page with the text "Error". That text doesn't come from the sitemap plugin we provide on our website.
So I'm not sure what is going on.
First, a simple check: if you disable that HikaShop map plugin via the Joomla plugins manager, do you still have the error ? If no, then the issue is likely in the plugin. If yes, then it's likely not linked to the plugin.
Next, you can activate the "error reporting" and "debug" settings of the joomla configuration page and check that XML sitemap page again. It should hopefully display an error message with more information so that we can understand what's going on.

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2 weeks 5 days ago #331258

Hi,
the issue occurs when xmap is disabled and the debug information doesn't display on the page with 'error'. So, I've referred this back to Joomla Shack to investigate.

Thanks for looking into this and I will update this thread when I find out what's going on.

Regards,
Ian and Stu

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