License error message.

-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.5
-- PHP version -- : 5.4.28
-- Browser(s) name and version -- : Firefox 45.0.1
-- Error-message(debug-mod must be tuned on) -- : There's a message regarding the update to 2.6.1 and 2.6.2 that says "We could not find a valid licence for Hikashop Business attached to your account." We do have a license so why is it showing otherwise?

There's a message regarding the update to 2.6.1 and 2.6.2 that says "We could not find a valid licence for Hikashop Business attached to your account." We do have a license so why is it showing otherwise?

Hi,

There is no license attached to the user account Scott2451. So if you're logged in with that user account when you try to accoun the update system, it's normal that you get that error.
Please use the account you used for the purchase of your Business edition and it should then work fine.

Alternatively, simply download the Business edition install package via the menu My account>My subscriptions while logged in with the user account which made the purchase and then install it on your website and it will perform the update.

No, not my Scott2451 username for this forum login. When I log into the Joomla Admin as the Admin, that's when I see the error.

nicolas wrote: Hi,

There is no license attached to the user account Scott2451. So if you're logged in with that user account when you try to accoun the update system, it's normal that you get that error.
Please use the account you used for the purchase of your Business edition and it should then work fine.

Alternatively, simply download the Business edition install package via the menu My account>My subscriptions while logged in with the user account which made the purchase and then install it on your website and it will perform the update.

Hi,

I understood that. So please follow my instructions and that will solve the problem.

This account Scott2451 is only used for the support forum access. There's nothing available in the My Subscriptions and My Orders. The error is coming from the Hikashop Plugin Update when I log into the Joomla Admin as the Admin.

nicolas wrote: Hi,

I understood that. So please follow my instructions and that will solve the problem.

Hi,

I know that the Scott2451 account is only used for the support forum. That's why I said that you need to log on our website with the user account which made the purchase and not this account. Then, you'll be able to enter the correct URL in the My account>My subscriptions page and also download the latest version install package.

When I go into the Joomla Admin as Admin then go to the Extension Updates, select the Hikashop update this is what I see

www.hikashop.com/component/updateme/upda...D/file-extension.xml

Error
Invalid extension update

I just logged out of my Scott2451 account here and logged in with the username that Hikashop was purchased under. I then logged into Joomla and tried to run the update from 2.6 to 2.6.1 and I'm still getting the error

Error
Invalid extension update

and this

"Error license not found. We did not find a license attached to your website. Please make sure this website is attached to your subscription at hikashop.com"

So what's wrong here?






So how will logging into hikashop.com with the other login that was used to purchase what I did going to clear the error in Joomla?

nicolas wrote: Hi,

I know that the Scott2451 account is only used for the support forum. That's why I said that you need to log on our website with the user account which made the purchase and not this account. Then, you'll be able to enter the correct URL in the My account>My subscriptions page and also download the latest version install package.

Because that error happens because when the Joomla updater retrieves the xml on our website, our website checks that the subscription is valid. If you don't enter the correct URL on our website with the account which made the purchase, this won't happen.
Also, if you download the install package on our website with the account which made the purchase and install it on your website, it will refresh the subscription information of the updater automatically for you.
So please follow our directions or you won't have your problem resolved.

I logged into the forum using the UN/PW that was used to purchase which is different from my own personal forum login. Then went to the My Subscription page. Entered the domain in the Subscription attached to field because it was blank then hit the Save icon over on the right side of the page. Then the message appeared that said "Successfully attached to your subscription". Then I went back into the Joomla Admin and no more error message when I went to update Hikashop.

Wish you told me to do this in the first place so we wouldn't have had to go back and forth with messages a couple times.

nicolas wrote: Because that error happens because when the Joomla updater retrieves the xml on our website, our website checks that the subscription is valid. If you don't enter the correct URL on our website with the account which made the purchase, this won't happen.
Also, if you download the install package on our website with the account which made the purchase and install it on your website, it will refresh the subscription information of the updater automatically for you.
So please follow our directions or you won't have your problem resolved.

The solution I gave in my first message of downloading the install package on our website with the account which made the purchase and installing it on your website was correct too.
You just didn't do it because you apparently believed it wouldn't work or thought that I didn't understand your problem.