Skip to main content

Email not send to Vendor on Order Confirmation

10 years 2 weeks ago #252678 by Dibben
-- HikaShop version -- : 2.6.4
-- HikaMarket version -- : 1.7.2
-- Joomla version -- : 3.5.1
-- PHP version -- : 5.5.38

When order is confirmed buyer receives an email with order detail but vendor does not receive any email from my site. Althogh he is notified by paypal for payment.

I have Order status notification published under System > Emails. Also Paypal Verified status is Confirmed and Order notification status filter is set to confirmed.

Please provide the soultion asap.
Thanks

Please Log in or Create an account to join the conversation.

10 years 2 weeks ago #252682 by Jerome
Hi,

See "Order notification status filter" setting in the HikaMarket configuration :
www.hikashop.com/support/documentation/1...ml#config_main_email

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Please Log in or Create an account to join the conversation.

10 years 2 weeks ago - 10 years 2 weeks ago #252719 by Dibben
I have already added confirmed in Order notification status filte. See prnt.sc/cvo1fn
Last edit: 10 years 2 weeks ago by Dibben.

Please Log in or Create an account to join the conversation.

10 years 2 weeks ago #252739 by Jerome
Hi,

but vendor does not receive any email from my site. Althogh he is notified by paypal for payment.

Are you sure you are talking about HikaMarket ?
The vendor cannot be notify by paypal for the payment, only the store owner is notify (by HikaShop).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Please Log in or Create an account to join the conversation.

10 years 2 weeks ago #253012 by Dibben
Yes it is Hikamarket.. Actually i use split payment and vendor gets notified by paypal when payment is received.
I want order detail email to be sent from my site on confirmation.

Please Log in or Create an account to join the conversation.

10 years 2 weeks ago #253034 by Jerome
Hi,

To whom ?
Please be precise ; it is currently not possible to understand what you want to do exactly.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Please Log in or Create an account to join the conversation.

10 years 2 weeks ago #253153 by Dibben
I simply want an email to vendor when order is confirmed. As per documentation i have added 'Confirmed' in Order notification status filter but vendor does not receive any email. See [ prnt.sc/cvo1fn ]

Please Log in or Create an account to join the conversation.

10 years 2 weeks ago #253168 by Jerome
Hi,

Okay.
Can you please try to re-download HikaMarket 1.7.2 in order to have the latest patches ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Please Log in or Create an account to join the conversation.

Moderators: Obsidev
Time to create page: 0.124 seconds
Powered by Kunena Forum