POSTFINANCE problems

No, you're facing a white screen because I asked you to test it with this code modification (this code allow you to redirect your customer to your "thank you"/"order canceled" pages), you can revert it.
What I need is what Post Finance really send you, I checked your payment log file, and saw this : The payment status is 5, it means that the payment is authorized but that you didn't received the money for the moment. What you have to do is to change the status of the transaction to 9 or 91 when the transaction will be done, through your Postfinance configuration screen :

So the Postfinance server will automatically notify your server which will change the status of your order regarding the postfinance notification.

Can you install this version of the Postfinance plugin, so that I can test it myself ? It seems like I don't have access to the "extension manager"

HI,

when I am doing a purchase, everything is working fine. I am getting a status 9 for the transaction.

OK post-sale process with parameters :
orderID=10105&STATUS=9&PAYID=25347233&NCERROR=0&SHASIGN=3673B1A



You can use the following test VISA card no 4111 1111 1111 1111






It's just the blank screen displayed as discussed - but hikashop is sending the email "order paid" to the customer too.

Shall I still install the attached plugin ??
btw - you have admin rights there...

Regards
Torsten

It's just the blank screen displayed as discussed - but hikashop is sending the email "order paid" to the customer too.

Ok, so can you install the Postfinance version that I gave you so that I can do some tests ? Also, even if I have an Admin acount, I'm facing a "Cannot connect to the Joomla! server. Please try again later." error where I try to access to the extension manager :

processing works as before, redirection now too, but with the old "error" shown, see below
(language is dutch? but that be changed)

Hi,
After a lot of tests, I find out from where the problem was coming, I fixed it, and I uploaded it through your website, can you test it and tell me if it's ok like this ?

Hi

it's looking good so far!
If I want to change the page displayed after transaction (now it's the product entry, the shop is not yet setup fully), let's say into the page with the account details and download directly from the shop) - how can this be made?

Many thanks for your efforts! Can you tell me what the problem was?
Regards
Torste

Hi,
1. If you want to edit your "thank you" page, you'll have to it by editing the code of the "after_end" file of your "checkout" view of your front-end through "Hikashop->Display->Views"

2. The problem was coming from the plugin which wasn't handling the Postfinance response properly with your configuration .

Hello Mohammed,

I just installed the new update to hikashop, V 2.2.3.

Since then, the POSTFINANCE Module has some problems again.

1. This is the msg displayed on the site after purchase:

Nachricht


Herzlichen Dank für Ihren Einkauf!

NO_CURRENCY_FOUND_GOOGLE_ANALYTICS


Herzlichen Dank für Ihren Einkauf!

2. IT seems that the payment is not able to get processed online, but only deferred, and I am getting beween 4 to 6 confirmation emails of the payments from hika, all with the same payment confirmatIion!

Did you implement the changes you made on the site to the overall version?

Many thanks,
Torsten

Hi,
The only change which was made to the PostFinance payment method was a small correction regarding price format, regarding your error message, it seems like the problem is coming from the google analytics plugin, can you unpulish it and test it again ?

Hi,

the analytics error went, after configuration of the plugin.
BUT - the main problem is still the same, the customer does get *6* email with payment notification!!!


2. IT seems that the payment is not able to get processed online, but only deferred, and I am getting 6 confirmation emails of the payments from hika, all with the same payment confirmatIion!

I just tested it through your website and it seems to be working fine, regarding the fact that PostFinance is forcing your website to send 6 time the same emails this problem is probably coming from the way you configured your PostFinance account.

Nothing was changed on the *working* configuration on POSTfinance side ! Just the update to the current HikaShop release.
I even changed the option to always direct instead of direct, only deferred when not reachable.

There is an error msg coming from Postfinance which is the following:

****************************************
Process Error :
****************************************

Problem bei der Online Postsale http-Anfrage

****************************************
Ergebnis postsale Anfrage :
****************************************

Anfrageparameter gesendet :
orderID=10120&STATUS=9&PAYID=26191102&NCERROR=0&SHASIGN=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
HTTP/1.1 303 See other


Fehler während postsale http-Anfrage :

HTTP/1.1 303 See other
Anfrageparameter gesendet :
orderID=10120&STATUS=9&PAYID=26191102&NCERROR=0&SHASIGN=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

************************************************************
Process Error :
************************************************************

Problem bei der Online Postsale http-Anfrage

Can you give me another temporary access to your PostFinance account so that I can test it with different configurations ?

THe details are in your private mail here.

HI,

the problem with the postsales error still exists - the payment is accepted and processed, but then postfinance is sending 2 error messages.
THIS WAS WORKING IN 2.2.2 !!! Only with the update to 2.2.3 this is now happening.

Many thanks for your help to fix that last little piece!
I was talking to postfinance several times with their support, but they say it has to be the shop-software - they cannot be more precise.

THANKS!

Hi Mohamed.
My name is Reto and we have just built up a new Hika-Site (we use 2.3.4 under Joomla 3.3.6).
We have contracts with PostFinance and want to use this payment module.

We are facing the exact same problem.
Was this problem solved or did tspielmann just resign?



This is what we get from PostFinance:

****************************************
Process Error :
****************************************

Problem bei der Online Postsale http-Anfrage

****************************************
Ergebnis postsale Anfrage :
****************************************

Anfrageparameter gesendet :
orderID=51&currency=CHF&amount=1198%2E8&PM=CreditCard&ACCEPTANCE=test123&STATUS=9&CARDNO=XXXXXXXXXXXX1111&BIN=411111&ED=0616&CN=Test+Test&TRXDATE=12%2F08%2F14&PAYID=37507107&NCERROR=0&BRAND=VISA&CREDITDEBIT=&IPCTY=CH&CCCTY=US&ECI=12&CVCCheck=NO&AAVCheck=NO&VC=NO&AAVZIP=NO&AAVADDRESS=NO&AAVNAME=NO&AAVPHONE=NO&AAVMAIL=NO&IP=84%2E75%2E71%2E61&SHASIGN=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
HTTP/1.1 303 See other

Thank you for helping.
Reto

Wir hatten es geschafft, mit manuellem Effort, dann aber aus anderen Gründen einen move zu Magento gemacht. Dort klappt alles wunderbar.
Ansonsten gibt es noch ein premium Gateway von customweb für etwa 200.-

Gruss
Torsten

Hi Torsten,

thank you for your quick reply. Do these manual configured files still exist?
This would be a great help for us.

Thank you, Reto

p.s. I stick to English for Mohamed

Reto,

the install doesn't exist anymore, sorry. It was a less recent version of Hika anyway, dated back to March this year.
As flawless payment is of great importance, I would recommend the customweb gw.

regards
Torsten

Mohamed,

I just called at Customweb and they are saying that they do not support the payment module for PostFinance at Hika anymore?!

Can you please help?

Regards, Reto