Tax Stopped Calculating and showing

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Hikashop 2.2.2

Taxes stopped being calculated with last three orders.

I have gotten one unusual incomplete order shown below.

Hi,

1. Can you give me some information about your last 3 orders ? through some screenshots of these order configuration page ("Hikashop->Orders->YourOrder")
2. Did you edit your emails through "Hikashop->System->Emails" ? If yes, can you save these modifications into a text file, remove them and test it again ?

Thanks.

I think this is the file i changed recently to get rid of the VAT words and change to TAX or Hawaii GE Tax

I can't remember exactly which file this is. You'll see on line 270 Hawaii GE Tax

Let me know if you need access.

Nothing really to see on the invoices. It just left out the Tax Calculation Line and the Total

I'm trying to get this changed so next time there is a Hikashop upgrade it don't have to make these little changes again. It's a pain to find and change this stuff for an upgrade.

Hi,

We really need to know how you configured your tax rules and what information was in these orders (the country/state of the address, the products listing, etc). Otherwise, we can't answer precisely as to what is the problem.

Did you get the PM with log in info?

I just tried to login with the access you provided but I got the error:
Username and password do not match or you do not have an account yet.

Please you please double check the account information that you provided ?

Now I was able to login with your new accesses.
I'm sorry but the taxes are displaying just fine in invoices. I just did a test with that order I just created:
administrator/index.php?option=com_hikashop&ctrl=order&task=edit&cid[]=224
So I don't see any problem.

So the problem does seem to be sporadic.

Please review blank orders.

Order number : 223
Billing address Shipping address
{VAR:PRODUCT_LINE}

Order number : 221

Billing address Shipping address
{VAR:PRODUCT_LINE}

Also 220, 219, and 218

Also I need instructions on how to change the following.


Subtotal $62.50
4273 $2.60
TOTAL with VAT $65.10

to


Subtotal $62.50
Hawaii GE Tax $2.60
TOTAL with HI GET $65.10

I would like these changes to not be altered when upgrading the software.

Is that possible?

Order number : 225

Did not calculate tax. Look online to see this order.


Ending Rental Date: 12-13-2013

$30.00 1 $30.00
Final total $30.00

This issue is now over one week old. Please offer solution. Two more no data orders came in this morning.

Problem still exist. Blank orders come through and the client is getting upset wondering if they are missing orders. Do you have a solution for the blank orders.

Hi,

Have you solved your problem ?
If not, I can suggest to try to update HikaShop, since this time there was some changes which could correct that issue.