Finish button not working right

-- url of the page with the problem -- : store.carefreepoolsolutions.com/
-- HikaShop version -- : 2.2.3
-- Joomla version -- : 1.5.26
-- PHP version -- : 5. something
-- Browser(s) name and version -- : Chrome
-- Error-message(debug-mod must be tuned on) -- : No error message seen

I am trying to finish the site with the checkout process and having some issues getting to the payment section. Once the customer places their information in the fields they are taken to the screen shot provided.



When we hit the finish button the screen seems to just refresh and show exactly the same information. No matter how many times you hit the finish button it still just shows the same page over and over again. Please help!

Thanks,
Jeremy Lee

You should see an error message in that case. If you don't, it means that your template is not displaying them:
www.hikashop.com/support/documentation/6...tibility-issues.html

OK, I have placed the template to the default template and can see the error message:

No shipping methods available for your location.

I have been reading threads nearly all day changing things back and forth and cannot find a solution to get rid of this error. Any help would be appreciated.

Thanks,
Jeremy Lee

A) DEBUG MESSAGE
your template don't have in the index.php file the right jdoc
add <jdoc:include type="message" /> somewhere in your custom template ( local debug server )
remove this jdoc in your official internet website .

perphaps your template/ framework has in backend a way to enable this code in the index.php ?

LOCATION
you have a bussiness version so see this post from hikashop forum
www.hikashop.com/forum/4-how-to/29672-ho...ability-by-zone.html
perhaps this parmeters option is enable ?
best ll be to have a vpn to test different location !!!

regard's

Sorry this did not help either. I am not worried about the error message since I can turn that on when needed. Right now I am using the core template which is showing the error message.

I need help with: No shipping methods available for your location.

Hi
This sentence is a variable of name NO_SHIPPING_TO_YOUR_ZONE in \language\en-GB\en-GB.com_hikashop.ini
NO_SHIPPING_TO_YOUR_ZONE appear only once in usps.php and aupost.php and shipping.php

Cette variable est appelé dans 2 plugins et 3 components administrator
en fait 2 fichiers ( usps.php aupost.php ) dont chacun se retrouve a deux endroitx différents ( soit 4 fichiers)
/plugins/hikashopshipping/usps.php
/plugins/hikashopshipping/aupostaupost.php
/administrator/component/com/hikashop/extension/plg_hikashopshipping_usps/usps.php
/administrator/component/com/hikashop/extension/plg_hikashopshipping_aupost/aupost.php
( hikashopshipping_* *= aupost | canadapost | fedex |manual | ups | usps)
et un fichier situé dans
/administrator/component/com/hikashop/classes/shipping.php

---

usps.php & aupost.php

---

le code qui rejette le pays est ad/compo.../com.../ext.. /plg.../usps.php
apparait une fois seulement
if($zone->zone_code_3!='USA'){
$messages = JText::_('NO_SHIPPING_TO_YOUR_ZONE');
continue;
}
le code qui rejette le pays est ad/compo.../com.../ext.. /plg..../aupost.php
apparait une fois seulement
if($currentShippingZone->zone_code_3 != 'AUS') {
$messages = JText::_('NO_SHIPPING_TO_YOUR_ZONE');
continue;
}

why restrict zone for USA and AUS inside this php file

---

shipping.php

---

the logic in php is inside function &getShippings(&$order, $reset = false) { }
the php code is
if(empty($rates)) {
if(hikashop_loadUser())
$errors = JText::_('NO_SHIPPING_TO_YOUR_ZONE');
$this->errors = $errors;
return $usable_methods;
}
the hikashop_loadUser is define in \administrator\components\com_hikashop\helpers\helper.php line 391
function hikashop_loadUser($full=false,$reset=false)
user come from
getUserState docs.joomla.org/API17:JApplication::getUserState
getUser docs.joomla.org/JFactory/getUser
hikashop_get('class.user')->getID($userCMS->get('id')


So why the message error is not more specific to this logic since not only rates is test but also user ?

---

version

---

Does the joomla version 1.5.26 or php 5. something you use could be the problem ?
since i open mind i write version question .....even i think hikashop must test all way to test user/rate refer to joomla API version !!!


Is there a hikashop API with the same layout that the one we can find for joomla ( information about all object type : data / function ) ?
docs.joomla.org/Accessing_the_current_user_object
docs.joomla.org/Category:Frameworks_and_Platforms


regard's

The error "No shipping methods available for your location." means that your shipping methods restrictions are not setup properly and that based on the restrictions of your shipping methods and the content of the cart/address of the user, the system couldn't find a suitable shipping method.

An easy solution is to just remove the restrictions in your shipping methods. You'll then see them. Then, you can start from there and make sure that you cover all the possible cases (all the conbinations of weight ranges for all the countries in the world for example) with your shipping methods.

@lionel75 There is no such API documentation for HikaShop besides what you can find in our developer documentation.
Giving more specific messages for shipping methods not found is a really hard task for HikaShop as there are so many possibilities on how to interpret the restrictions configured in the shipping methods. HikaShop already tells you broadly the type of restrictions which prevented it from finding a suitable shipping method.

Hi,

Having the same problem. When i hit the finish button it doesn't work. I don't have problems with shipping methods, the finish button don't work.

plz help

Maybe it's some configuration problem, but I can't find it

Hi,

Does your template display the error/notice messages ?
There is maybe a problem when checking out and you just don't see the message.

A link to your website could help us to find the solution.

My Finish button is also not working, at times though.
I've tried a lot of stuff and its not working.
Please Help.

Hello,
As Nicolas said :

You should see an error message in that case. If you don't, it means that your template is not displaying them:
www.hikashop.com/support/documentation/6...tibility-issues.html