Affiliate sales not coming through via PayPal

-- HikaShop version -- : latest
-- Error-message(debug-mod must be tuned on) -- : Hi,

The affiliates are saying their payments aren't coming through to their PayPal accounts. How long does it take, or is this a bug?

Thanks!

Hi,

The affiliates are saying their payments aren't coming through to their PayPal accounts. How long does it take, or is this a bug?

Thanks!

Hi,

The affiliate payments ? Affiliate payments are handled manually. You need to edit the partner via the menu Affiliates>Partners and click on the pay button in order to pay them their commissions.

Yes, I have done this and have received a receipt via Hikashop. Are we mean't to login to also login to PayPal manually and pay them each that way?

Yes. Normally, if they have provided their paypal email address, when you click on the pay button, you'll get a popup which will ask you if you want to pay them via PayPal or by another mean. If you select PayPal, you'll be redirected to PayPal and you'll have to validate the transaction with your own PayPal account (like if you where purchasing something from them).
If you select that you want to pay them via another mean, HikaShop will just create the entry in the database and reset their affiliate payments but it will be up to you to send the money to your partners the way you want (like for example by doing a wire transfer at your bank).