thumbnails no longer re-sizing on product page

-- HikaShop version -- : 2.5.0
-- Joomla version -- : 3.4.4
-- PHP version -- : 5.3.29

I have recently started updating product photos and now when i go to the product page when i click on the product thumbnail the popup image is the same size as the thumbnail. I'm not sure if or where a setting was changed.

i created a demo user account for you to see
user: hikashop
pass: hikashop

to view the issue go to category "Ashcatchers"
the products with the id codes PPD-27 and PPD-26 the images are larger and the popups work

all the rest have smaller images and the popups no longer work .. the are the new images that were just uploaded.

i can create an admin account for you if you would like.

thank you very much for your help

Hi,

Please give us a screenshot of your settings in Configuration > Main > Images.
And are you sure that the images uploaded are big sized ?

Than you for responding.
The resolution of the new images which do not resize is 1000x1500 pixels @ 72 dpi saved in PNG format (PPD-0)

the resolution the the old images that Do resize are 648x648 @ 72 dpi saved in JPG format (PPD-26)

here is a screen shot of the main images screen


thank you again for your help
best regards

Hi,

The screenshot of the settings is missing.
Another question, if you try to upload the image directly via FTP, are the images correct ?

attached is a screen shot

i have tried uploading from withing hikashop and via ftp directly . the result is the same.

thanks again

best regards

Hello,
As Xavier said :

Please give us a screenshot of your settings in Configuration > Main > Images.

Also, I just tested it through your website and it worked fine.