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Customers can't pay for a product

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10 years 11 months ago #218957 by Elvira
Customers can't pay for a product was created by Elvira
-- url of the page with the problem -- : www.i-winemaker.com/boutique/index.php/c...out/task-step/step-0
-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.5
-- PHP version -- : 5.4.43

Hello,
Hikashop not working properly. Customers can't pay for a product. Indeed, it blocks at / task-step / step-0: / task-step / step-1 is redirected to / task-step / step-0
Best regards,
Elia

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10 years 11 months ago #218965 by Elvira
Replied by Elvira on topic Customers can't pay for a product
login: elia
password: elia

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10 years 11 months ago - 10 years 11 months ago #218979 by roland_d_alsace
Replied by roland_d_alsace on topic Customers can't pay for a product

Elvira wrote: -- url of the page with the problem -- : www.i-winemaker.com/boutique/index.php/c...out/task-step/step-0
-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.5
-- PHP version -- : 5.4.43

Hello,
Hikashop not working properly. Customers can't pay for a product. Indeed, it blocks at / task-step / step-0: / task-step / step-1 is redirected to / task-step / step-0
Best regards,
Elia


Hi I have the same problem with Hikashop business 2.6.0

It's my 1st install, and i have only free imaterials products.
Have i lost something in the configuration ?

Always blockey to step-0, validate button of step-0 return to step-0.

Regards.
Last edit: 10 years 11 months ago by roland_d_alsace.

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10 years 11 months ago #218987 by roland_d_alsace
Replied by roland_d_alsace on topic Customers can't pay for a product
Hi !

for information i have installed an old package of Hikashop (com_hikashop_business_v2.6.0_2015-10-08_19-56-33.zip) and i don't have the problem.

I have the probleme only with the actuel package (com_hikashop_business_v2.6.0_2015-10-30_13-47-25).

Regards

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10 years 11 months ago #218989 by Elvira
Replied by Elvira on topic Customers can't pay for a product
Merci. Aujourd'hui j'ai fait upgrade. Je vais essayer de remettre l'ancienne version.

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10 years 11 months ago #218991 by nicolas
Replied by nicolas on topic Customers can't pay for a product
Hi,

Normally, there should be an error message during the checkout if there is a problem.
Maybe your template is not displaying it.
Try this:
www.hikashop.com/support/support/documen...tibility-issues.html
Or try switching to the default Joomla template and see if you get an error during the checkout.

We're not able to reproduce the problem on our end.

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10 years 11 months ago #219018 by roland_d_alsace
Replied by roland_d_alsace on topic Customers can't pay for a product
Hi Nicolas and thanks for your repply..

I have think to this and i have try yesyterday with my Template, and with protostar Template.
There are not error message displayed with the 2 templates.

And like i said, after installing old package 2.6.0 com_hikashop_business_v2.6.0_2015-10-08_19-56-33.zip i don't have the problem.

I don't see what can i try other ?

Best Regards.

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10 years 11 months ago #219032 by nicolas
Replied by nicolas on topic Customers can't pay for a product
Hi,

Unfortunately, we're not able to reproduce the problem on our end. So we'll need more information to be able to help.
Ideally, a backend access and a link to a copy of the website with the problem would be great.

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10 years 11 months ago - 10 years 11 months ago #219193 by roland_d_alsace
Replied by roland_d_alsace on topic Customers can't pay for a product
Hi Nicolas.

I try with the today package com_hikashop_business_v2.6.0_2015-11-02_17-44-32 but i always have the problem.

The com_hikashop_business_v2.6.0_2015-10-08_19-56-33 is the last package wich run to me.

Actualy i have the last version online (wich don't run).

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Regards.
Last edit: 10 years 11 months ago by roland_d_alsace.

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10 years 11 months ago #219275 by nicolas
Replied by nicolas on topic Customers can't pay for a product
Hi,

We've published a new package which should fix the problem.
As usual you can download it via the menu My account>My subscriptions and then install it on your website and that should fix the problem.
The following user(s) said Thank You: roland_d_alsace

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10 years 11 months ago #219285 by Elvira
Replied by Elvira on topic Customers can't pay for a product
I have a same problem with Essentiel : www.i-winemaker.com/boutique/

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10 years 11 months ago - 10 years 11 months ago #219288 by roland_d_alsace
Replied by roland_d_alsace on topic Customers can't pay for a product

nicolas wrote: Hi,

We've published a new package which should fix the problem.
As usual you can download it via the menu My account>My subscriptions and then install it on your website and that should fix the problem.


Yes, it's good now :)

Merci Nicolas et à bientôt aux JDays France 2016
Last edit: 10 years 11 months ago by roland_d_alsace.

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10 years 11 months ago #219289 by Elvira
Replied by Elvira on topic Customers can't pay for a product
Super! J'espère que Nicolas fixera le problème de l'extension Hika Shop Essentiel :(

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10 years 11 months ago #219290 by Xavier
Replied by Xavier on topic Customers can't pay for a product
Bonjour,

Vous pouvez re-télécharger la dernière version Essentiel, ce soucis à été corrigé dans toutes les versions.

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10 years 11 months ago #219296 by Elvira
Replied by Elvira on topic Customers can't pay for a product
Bonsoir, en effet, je viens de l'acheter et je l'ai téléchargé il y a 2 heures. Avez-vous changé qch depuis?

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10 years 11 months ago - 10 years 11 months ago #219383 by Jerome
Replied by Jerome on topic Customers can't pay for a product
Bonjour,

Sachant que le message "#21927" de Nicolas a été publié le 03/11 à 16h00 ; il faut savoir si vous avez télécharger HikaShop avant ou après la publication de ce nouveau package.

Cordialement,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Last edit: 10 years 11 months ago by Jerome. Reason: correction de la date

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