Popup box in Products page is very small (FaLang)

-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.5
-- PHP version -- : 5.5.30
-- Browser(s) name and version -- : All Browsers (But mainly use Chrome)
-- Error-message(debug-mod must be tuned on) -- : When clicking the Translation button inside the products page, the box comes up very small and need to scroll. FaLang (Stephane) said this popup box is from Hikashop. Screenshot attached

Hello,

I have confirmed that if I install a fresh copy of Hikashop 2.6.0 and a fresh copy of FaLang 2.2.0 (both latest versions) on a new website, it does not cause this problem. It is currently assumed that something during the upgrade process went wrong and caused the problem.

so basically, the website has been using Hikashop for years and have always upgraded on each release without any error or obvious problems. Since 2.6.0 though, the Translation box from FaLang you click in the products page comes up with a popup that extremely small and require a lot of scrolling to work with (as shown in attached image).

I have work with Stephane from FaLang with this and he's concluded that the popup is coming from Hikashop so it is out of his hands to resolve. Quote" This popup is done by hikashop it's not the Falang quickjump popup."

So here I am reaching out for a solution. Something with the upgrade must have caused a conflict with old CSS of some sort which is causing the box to pop up so small.

Steps to reproduce:

1. Login to Joomla Admin
2. Access Hikashop Products Page
3. Open any Products
4. Click the "fr-FR" beside Translations to open box


These are the steps we took to attempt resolving:

- Tested on different browsers including Incognito mode to make sure not a local cache issue. Happens on any computer.
- Confirmed all website server cache are emptied, tmp files cleared, and no CDN enabled for website. Joomla caching is disabled for website.
- Installed the full 2.6.0 Hikashop package on top and also FaLang 2.2.0 package
- Confirmed no customization were done for either FaLang or HikaShop.

Again, since this issue doesn't happen on a fresh website, I can only assume something happened during the upgrade. I would like this box fixed so it's not so much of a pain to work with. Besides that, everything on the website is working very well.

I can provide FTP and Joomla access to this website if it helps.

Hi,

I'm not able to reproduce the issue either.
Could you provide a backend access so that we could check on your website ?
www.hikashop.com/support/contact-us.html

Thank you Nicholas, I have sent the login info through the contact form.

Hi,

Can you try to change the line: to: in the file administrator/components/com_hikashop/helpers/popup.php
That should fix the problem.

Well, it looks like we're heading the right direction but it still doesn't work. I have attached the end result. I made sure to test in Incognito.

Just a thought, but since a new install doesn't have this problem. What are the risks of simply removing the whole com_hikashop folder and replacing it from the one inside the latest install file?

If I try that, should I backup any particular files to avoid issues?

In case it may help...

Hi,

Just a thought, but since a new install doesn't have this problem.

:blink:

Your issue is related to a Joomla 3.4.4/3.4.5 issue with the modals.
Depending if you have a github patch or not ; you can have an issue or not with the popup parameters.

In the first time, you can revert the Nicolas' patch.

Then you can override the view "backend | your backend template (isis I guess) | product | form" and replace By So it will remove the HTML content in the popup title and avoid that Joomla bug to skip the popup height and width.

And I'm counting the days before the next HikaShop release so we could finally stop using the Mootools Squeezbox and the Bootstrap modal !

Regards,

Thank you, this seemed to have fixed it!!

I did end up changing the line

760, 480, '', '', 'link'

to

950, 800, '', '', 'link'

since I found the box still a bit small to work with. Looking good now!!

Best regards,

Oh, will this tweak get replaced when I update Hikashop?

Hi,

As Jerome said in a round about way at the end of his message, we're actually working on using a different popup system directly integrated in HikaShop instead of using the Joomla popup systems. That way, we'll be independent from them on that point and that will avoid all those issues coming up each time Joomla decides to change something in their popup systems, which happens quite a lot.

We that this will be in place for the next version of HikaShop, so in that case, it will just be a matter of switching to the new popup system after the update.