UPS wrong shipping rate

-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.5
-- PHP version -- : 5.4

Hi,

The UPS plugin is displaying retail rates instead of wholesale shipping rates. I want to display the wholesale shipping rates. Can you please tell me how can I correct that?

thanks!

Hello,
Can you show me some screenshots of how you configured your UPS shipping methods ?
Thanks.

Hi,

I've attached to this message screenshots with all UPS plugin settings. Some private information like logins is blurred for obvious reasons, but if you need I can give you access to back-end.

thanks!

Hello,
Your UPS shipping method is correctly configured so you shouldn't have any retail rates with the "Negotiated rates" and "Group packages" options turned off.
Note that you can add a default price value to your UPS rates by using the "Price" option of your UPS shipping method, but in your case, your shipping method is correctly configured and is sending your product 1 by 1 with the "negotiated rates" option turned off.

We have the SAME problem. The rates we're getting are not the rates from our UPS account. I've verified that the Everything is in production mode with UPS, too.

We're running Hika 2.6.2, Joomla 3.5.1 Below there are 3 sets of screen caps:

1) our backend (We have tried it WITH negotiated rates On and OFF - same prices!)
2) an order showing shipping charges
3) From UPS showing what our rate SHOULD be

Hello,

In your case the the price returned through your website is higher than the price displayed through the UPS website, so if using the "Negotiated Rates" option doesn't make any difference then you should directly contact the UPS platform to correctly enable it for your account.

Thank you.

We already know IT IS correctly setup on that end. We were using the exact same account with a Virtuemart store and it worked perfectly. UPS isn't the problem, the plug in is.

Hello,

Could you give us a temporary back-end an FTP access so that we can directly test and debug it through your website ?
You can send it through our contact form, (please attach the link to that thread on your message)

Thank you.

Thanks! Just sent the info thru the contact form.

Hello !

Can you also give me a temporary back-end access that you can also send through our contact form ?

Thank you !

Hello,

I just checked what the plugin was sending to the UPS platform and no matter what I do It's correctly sending the "negotiatedIndicator" which means that the issue is probably coming from your account which doesn't have access to negotiated rates, so the best solution will be to directly contact UPS about it.

Here is what we send to the UPS platform in your case :

<?xml version="1.0" ?>
<AccessRequest xml:lang='en-US'>
<AccessLicenseNumber>6CCD4384A76F0665</AccessLicenseNumber>
<UserId>kratomtherapy</UserId>
<Password>Sjf12345</Password>
</AccessRequest>
<?xml version="1.0" ?>
<RatingServiceSelectionRequest>
<Request>
<TransactionReference>
<CustomerContext>Rating and Service</CustomerContext>
<XpciVersion>1.0</XpciVersion>
</TransactionReference>
<RequestAction>Rate</RequestAction>
<RequestOption>shop</RequestOption>
</Request>
<PickupType>
<Code>01</Code>
<Description>Daily Pickup</Description>
</PickupType>
<Shipment>
<Description>Rate Shopping - Domestic</Description>
<Shipper>
<ShipperNumber>XXXXX</ShipperNumber>
<Address>
<City>Pismo Beach</City>
<PostalCode>93448</PostalCode>
<CountryCode>US</CountryCode>
</Address>
</Shipper>
<ShipTo>
<Address>
<City>Long beach</City>
<StateProvinceCode>CA</StateProvinceCode>
<PostalCode>90802</PostalCode>
<CountryCode>US</CountryCode>
<ResidentialAddressIndicator/>
</Address>
</ShipTo>
<ShipFrom>
<Address>
<City>Pismo Beach</City>
<StateProvinceCode>CA</StateProvinceCode>
<PostalCode>93448</PostalCode>
<CountryCode>US</CountryCode>
</Address>
</ShipFrom>
<RateInformation><NegotiatedRatesIndicator/></RateInformation>
<Package>
<PackagingType>
<Code>02</Code>
</PackagingType>
<Description>Shop</Description>

<Dimensions>
<UnitOfMeasurement>
<Code>IN</Code>
</UnitOfMeasurement>
<Length>3</Length>
<Width>3</Width>
<Height>3</Height>
</Dimensions>
<PackageWeight>
<UnitOfMeasurement>
<Code>LBS</Code>
</UnitOfMeasurement>
<Weight>1</Weight>
</PackageWeight>

</Package>
<ShipmentServiceOptions />
</Shipment>
</RatingServiceSelectionRequest>

As you see we are correctly sending it so feel free to also show them what we send to their platform so that if they find something or have some tips, we'll gladly adapt our code.

Thank you !