Filter base on characteristics configuration issue

-- HikaShop version -- : 2.6.1
-- Joomla version -- : 3.4.8

Hi ,


i am trying to configure my filter but i am not able to select a filter that is base on characteristics from my filter module.

to be more specific in my filters i create the Colour filter based on characteristic colors.Its enable as you can see from my screenshot screencast.com/t/QhZamGPae

on the hikashop filter module now i click on select to choose that filter and include it on my module but it doesn't appeared on the list to can select it. screencast.com/t/BptacPuAzf5S

pls advice.

Hi,

Could you provide a screenshot of all the settings of the filter ?
It could be that you restricted to a particular category, or that you activated the "dynamic filter" setting of the filter.

Thank you Nicolas for your prompt reply

I didnt restrict into a particular category i choose the top category and option dynamic filter to No. .

Check my screenshot
drive.google.com/a/webarts.com.cy/file/d...zQ/view?usp=drivesdk

drive.google.com/a/webarts.com.cy/file/d...0E/view?usp=drivesdk

any update on that ?

Hello,
I just tested it on my end with the SAME configuration and it worked fine, the "Colour" filter was correctly displayed on my end with your configuration.
Are you sure that the colour isn't displayed on the popup even under a different name ("name"_"id" for example) ?

Yes i am sure, you want backend access to check it?

Hello,

Let's do this!
Send us backend references via our "Contact Us" form, and use this topic subject to fill in your message subject.

Regards,

Hello,

I process some test, your filter is displayed in your module filter configuration, but not with the good name, see the picture on below



But, for a reason or another, your filter name have been changed and so in filter module configuration is displayed with his old name.



Regards,

Hm ok . i will check this . i read those data from a stock control.

did you know why may this happen?

Hello,

I think you create this filter and at the start give the name "Size", and after you change your mind for "colour"...Not sure but quite possible!

Please note that your example impulse us to modify this to display more data about filter in future version of HikaShop, so thanks for your feedback!

Regards,