Shipping method is not showing properly

-- HikaShop version -- : 3.3
-- Joomla version -- : 3.4.5
-- PHP version -- : 5.6.31
-- Error-message(debug-mod must be tuned on) -- : No error message

In my hikashop setup I have three shipping method (three diff. variant of manual shipping) configured for all products as following -

prntscr.com/ir2lky

But for a specific product I have only two shipping methods are applicable out of the three methods

Specific Product -
Princess Nia 18" Doll - Special Limited Edition Gift Pack - Pre-Order

In shop page

Shipping method cofigured for this as following -

prntscr.com/ir2ofz
prntscr.com/ir2nmi

the "Standard (4-7 business days)" is diabled for this item

Now when I have items added into the the cart, and my cart includes that specific product, for some item combination with that product only two shipping method appears and for some combination three/all shipping methods appears.

prntscr.com/ir2qu9
But it should only show the only two applicable shipping methods.

prntscr.com/ir2qgy

When I try to increase the quantity of that product it again show two shipping methods that are applicable to it, which is fine.
And if I add some more product more quantity of existing products, it again start showing three shipping method which WRONG.

Now the problem is that, it should not show the shipping method which is not applicable ( Standard (4-7 business days) ) when I have that specific product in my cart.

Hello,

Can you also show us some screenshots of how you configured your "Standard (4-7 business days)" shipping method ?

Thank you.

prntscr.com/ireeio

Hello,

That's weird, in that case can you send us a temporary back-end access so that we can directly test it ?
You can send it through our contact form :
www.hikashop.com/support/contact-us.html

Please, don't forget to add a link to that thread in your message.

Thank you.

Please, dont do test it today, I have disabled manual shipping options for today

Hello,

Please let us know when it will be okay.
(for your information, our support is limited during the week end)

Regards,

I have disabled those manual methods, and now enabled the USPS based shipping methods
here is screenshot for the same -

prntscr.com/it4cdk

and blocked the following shipping methods -
USPS Media Mail
USPS First Class

prntscr.com/it4ck1

for the product -
Princess Nia 18" Doll - Special Limited Edition Gift Pack - Pre-Order (Ships July 2018)
prntscr.com/it4d3b


but still the follwoing shipping methods listed for the above product in checkout page

USPS Media Mail
USPS First Class

prntscr.com/it4e8r


Also the following error shown when user is not logged in -

prntscr.com/it4dm1

Let me know what can be done with to resolve this error


I have already shared the admin login credentials with you, in the support ticket.

you can test it now

Hello,

I just tried to reproduce your issue on my end but it actually worked fine, can you test it without any external or Joomla cache module ?

If you're still having that issue, can you download the last Hikashop version through our website, install it and test it again ?

Thank you.

I have already updated the latest ver. of hikashop.

Here is the shipping configuration for -
Princess Nia 18" Doll - Special Limited Edition Gift Pack - Pre-Order (Ships July 2018)
as following
prntscr.com/itm2kc

to reproduce the issue you can add the same products in the cart as following
prntscr.com/itm37i

and login with the details I sent or with the new user having shipping address as following -

prntscr.com/itm42q

Hello,

Yes but you don't have the last edition of the last Hikashop version, yours is from 08-03-18.

Did you also tried to reproduce it without any external or Joomla cache module ?

I have the latest ver. of hikashop -
prntscr.com/iu4h17

Let me know if not, then how and from where I can update it.

I have caching disabled and problem still persists.

Hello,

1. The following text that you can find through the HTML code of your website, means that your version is from 08-03-18

<!-- version Starter : 3.3.0 [1803081653] -->

To download the last Hikashop version's edition, you'll just have to download it on our end and install it.

2. I just tested it again on your website and saw that you're now using warehouses which seems to have fixed you issue.

If you possess the latest version then its really perfect but my question was does it work for all the versions , kindly update the version and then try it out.

Hello,

but my question was does it work for all the versions

Well, It will depends on your Hikashop version, but the best solution will be to directly use the last Hikashop version to be sure that you'll get last fixes.

Thank you for your feedback !