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No Thank you message when sending the contact form

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8 years 4 months ago #292684 by transmetra
No Thank you message when sending the contact form was created by transmetra
-- url of the page with the problem -- : transmetra.ch/product/contact/cid-139
-- HikaShop version -- : 3.4.0
-- Joomla version -- : 3.8.7
-- PHP version -- : 7.0.30

Hi
I have no idea why, but suddenly the thank you message does not appear after a message is sent from a product page.
Where should I look?



Best regards
David

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8 years 4 months ago #292686 by Mohamed Thelji
Replied by Mohamed Thelji on topic No Thank you message when sending the contact form
Hello David,

Does it work if you test it with one of Joomla default template ?

Best regards,
Mohamed Thelji.

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8 years 4 months ago #292744 by transmetra
Replied by transmetra on topic No Thank you message when sending the contact form
No, it doesn't.

This was working for the past months , since it was built
Why should it now stop? Nobody has changed anything except to do updates.

Regards
David

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8 years 4 months ago #292759 by nicolas
Replied by nicolas on topic No Thank you message when sending the contact form
Hi,

Are you still receiving the contact email itself ?
Can you check that the contact email is still published in the System>Emails menu ?
Do you see the contact email generated in the Customers>Emails history menu ?
Can you check that the "Display a contact button on the product page" setting in the HikaShop configuration is still activated ?

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8 years 4 months ago #292808 by transmetra
Replied by transmetra on topic No Thank you message when sending the contact form
Hi NicolaS

Are you still receiving the contact email itself ? YES
Can you check that the contact email is still published in the System>Emails menu ? YES IT IS
Do you see the contact email generated in the Customers>Emails history menu ? YES THEY ARE
Can you check that the "Display a contact button on the product page" setting in the HikaShop configuration is still activated ? YES IT IS

Regards
David

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8 years 4 months ago - 8 years 4 months ago #292817 by Philip
Replied by Philip on topic No Thank you message when sending the contact form
Hello,

Can you provide an url link in order to process some test ourself ?
Awaiting news from you.

Regards
Last edit: 8 years 4 months ago by Philip.

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8 years 4 months ago - 8 years 4 months ago #292828 by transmetra
Replied by transmetra on topic No Thank you message when sending the contact form
Hi
Sure - here's a typical contact form link

Regards
Last edit: 8 years 4 months ago by transmetra. Reason: Typo

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8 years 4 months ago #292845 by Mohamed Thelji
Replied by Mohamed Thelji on topic No Thank you message when sending the contact form
Hello,

Could you also provide us a temporary :
- Back-end access
- FTP access

So that we can directly test and debug it on your end ? Thank you.

You can send it through our contact form. Please, don't forget to specify a link to that thread in your message :
www.hikashop.com/support/contact-us.html

Best regards,
Mohamed Thelji

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8 years 4 months ago #292895 by nicolas
Replied by nicolas on topic No Thank you message when sending the contact form
Hi,

So it was indeed coming from a change you made.
You've added translation overrides to remove these messages:
monosnap.com/file/jkVNemY4OImG0k32qQ7ntFJmlduSHn
So it's not an update issue. It's just doing what you told it to do.
Remove these overrides or enter some text in them and you'll get back the message with that text after you send the contact request.

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8 years 4 months ago - 8 years 4 months ago #292919 by transmetra
Replied by transmetra on topic No Thank you message when sending the contact form
Excellent! Thank you!

I've got that working, however, there is still the text "Success" which I can't find anywhere to change.



Regards
David
Last edit: 8 years 4 months ago by transmetra. Reason: Added file

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8 years 4 months ago #292944 by nicolas
Replied by nicolas on topic No Thank you message when sending the contact form
Hi,

That text is added by your template. HikaShop only sends the message and the type of the message to joomla so that the template can display it.
So it depends on how your template is made.
The easy solution would be to add some CSS to hide that title.
Otherwise, you'll have to ask your template provider on how to change that text.

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8 years 4 months ago #292955 by transmetra
Replied by transmetra on topic No Thank you message when sending the contact form
Hi again, Nicolas

OK - that means I can solve it.

As always, thanks to the support team - It's why I recommend hikashop.
Best regards
David

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