Checkout stopped working on my site

-- url of the page with the problem -- : www.craftalavista.com/buy
-- HikaShop version -- : HikaShop Business 3.2.2 [1801041845]
-- Joomla version -- : Joomla! 3.8.13
-- Browser(s) name and version -- : chrome

Hi guys,

I was testing my sales process tonight and found that checkout isn't working - I have 2 issues:
after step 2 (entering address details), it goes back to step 1, even though that's not in my checkout flow

and the second is that once I've selected shipping option & payment method (paypal or stripe), when I click on finish it just goes to a blank page.

I've tried debug mode but can't figure it out. I updated to the newest version of joomla tonight but not sure if it was broken before then or not.

Anyone seen this before?

Cheers,
Nicole

Update: Managed to fix the blank page issue - it was a problem with my mail server

It still seems to be looping to the first checkout step after the user gives their address details though

Hello,

I process some test on your website first return, I wasn't able to see your issue 2, maybe you have to provide a step by step process, in order to reproduce and see it by ourself.

For the first issue, I was able to see it, now in order to better understand situation can you provide some screenshot of your Checkout Workflow settings page and more especially these parts :





Awaiting news from you.

Regards

Thanks for your help Philp,

I've attached my screenshots although I think I'm on an older version of hikashop compaired to yours

Cheers,
Nicole

Hi,

I would recommend to turn off the "checkout legacy" setting under the advanced tab of the HikaShop configuration if that's not already done.
I think that it should help with that issue leading you back to the first step.

Updating to the latest version would also be great. There are a lot of ameliorations and bug fixes to the checkout since you're version so it might also help.