No coupon generated for HikaShop Serial

-- url of the page with the problem -- : divorcetoolbox.com
-- HikaShop version -- : 4.0.1
-- Joomla version -- : 3.9.1
-- PHP version -- : 7.2
-- Browser(s) name and version -- : Chrome updated

I have a unique issue. Last year we got HikaSerial setup and integrated with Hikashop so that when a product was purchased. a HikaSerial serial code was generated and a corresponding HikaShop coupon was created with the HikaSerial serial code. The HikaShop coupon with the HikaSerial serial code could be used with the purchase of a product.

Now it is NOT creating a HikaShop coupon even though a HikaSerial serial code is generated.

The only caveat between the tests is that we are using a coupon ON the 1st purchase which generates the HikaSerial serial code. So is it possible that you cannot use a coupon code on a product that generates a HikaSerial serial code because it will not create a HikaShop coupon record?

Hello,

For your questions regarding HikaSerial, please use the HikaSerial section of the forum.
Thank you for your understanding.

Please check your "coupon generator" configuration and that you have a right set-up coupon template.
CF : www.hikashop.com/support/documentation/1...ugins-coupongen.html
If you think that your settings are good ; please create a new thread for HikaSerial and provide screenshot about them.

Regards,

Jerome,

I found the issue. On one pack, I had the coupon generator but on another I had the random generator. My bad!