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Can't purchase business version

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5 years 9 months ago #326998 by kriptonus
Hi! I tried to pay business version of Hikashop, but got an error message. From it I understood, that didn't fill in post code (however it didn't mark as necessary). Now I can't refill in again and pay. Order number D4S5Y4E52
. Recently I've tried to buy business version again and have got next message:
Error
{"message": "Wrong or missing parameters (see details).", "id": "e1437bb0372111eb8ec7ad3d5832ed92", "object": "error", "details": {"shipping": {"postcode": "You must provide a non-empty string."}}}

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5 years 9 months ago #327015 by nicolas
Hi,

You need to go through the checkout again and there, you'll be able to edit your address where you'll be able to fill in your post code.
The error comes from our payment gateway which requires the post code to be filled to accept payments.

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5 years 9 months ago #327038 by kriptonus
Yes, I've already done it, but it doesn't work. I created new order and had an error again:
×
Error
{"message": "Wrong or missing parameters (see details).", "id": "aee745ae387311eb8ec9ad3d5832ed92", "object": "error", "details": {"shipping": {"postcode": "You must provide a non-empty string."}}}

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5 years 9 months ago #327039 by kriptonus
I've cancelled all orders and tried to buy again. I've done it, thank you.

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5 years 9 months ago - 5 years 9 months ago #327040 by Philip
Hello,

You need to complete your shipping address with a postcode to be able to complete your order.
Regards
Last edit: 5 years 9 months ago by Philip.

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