-- HikaShop version -- : 4.6.1
-- Joomla version -- : 3.10.2
-- PHP version -- : 7.4
-- Browser(s) name and version -- : All
-- Error-message(debug-mod must be tuned on) -- : None
HI
Previous version of HS Business process would go as follows:
- Customer adds item to cart
- Customer goes through checkout process and clicks Finish
- Customer is shown there payment process page of choice i.e Paypal / Stripe
- Customer needs to change an item in the cart so clicks cancel and return (paypal) or back arrow (stripe
- Customer can ammend basket and continue
THis is how it used to work and worked fine. When the order is status = created an email is sent and that email also contains a pay now link which the user can click if they left the site and contionue to pay for the created order
HOWEVER
On the latest update this does not work the process is as follows
- Customer adds item to cart
- Customer goes through checkout process and clicks Finish
- Customer is shown there payment process page of choice i.e Paypal / Stripe
- Customer needs to change an item in the cart so clicks cancel and return (paypal) or back arrow (stripe
- Basket is now empty
- System sets order to CANCELLED in backend
- Email containing Pay NOW Link is dead as the page displays this order cannot be paid
No settings were changed in the backend. I notice that the setting below
Code:
Clean Cart when order is
Is set to
CONFIRMED and not CREATED
As such why is the cart cleaning itself i.e emptying when the order is NOT yet confirmed?????
Why does the system now auto Cancel an ORDER when returing to the basket from the payment processor (not paid yet) rendering the pay now link in the email as useless. This used to just return you back to the basket ready to ammend and continue
