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The filter does not work on manufacturers

3 years 1 month ago #355170 by ilyaminsk
The filter does not work on manufacturers was created by ilyaminsk
Hi, I'm trying to set up a filter for the manufacturer. To be able to filter by product category for a specific manufacturer, I set up a filter, but for some reason it is not displayed. Could you please tell me what needs to be done to make it display correctly:

Page ilsanmarket.by/brands/tarkett.html

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3 years 1 month ago #355175 by nicolas
Replied by nicolas on topic The filter does not work on manufacturers
Hi,

You need to leave the first category setting empty in your filter and instead select your brands main category in the second category setting on the bottom right corner.
The following user(s) said Thank You: ilyaminsk

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3 years 1 month ago #355194 by ilyaminsk
Replied by ilyaminsk on topic The filter does not work on manufacturers
Hello. Thanks.

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3 years 1 month ago #355214 by ilyaminsk
Replied by ilyaminsk on topic The filter does not work on manufacturers
Hello.

This message contains confidential information


A bug has been discovered, please take a look:
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3 years 1 month ago #355221 by nicolas
Replied by nicolas on topic The filter does not work on manufacturers
Hi,

Could you provide a FTP access and a screenshot of the settings of that filter ?
www.hikashop.com/support/contact-us.html

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3 years 1 month ago #355289 by ilyaminsk
Replied by ilyaminsk on topic The filter does not work on manufacturers
Hello. Sent you the necessary data

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3 years 1 month ago #355284 by nicolas
Replied by nicolas on topic The filter does not work on manufacturers
Hi,

I got your FTP access, thanks.
So I went and tried to reproduce the issue on your website in order to do some debugging, but I'm not able to reproduce it today.
I tried with several browsers and it worked fine each time.
So I'm not sure what's going on.
Are you still able to reproduce it on your end ?

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3 years 1 month ago #355319 by ilyaminsk
Replied by ilyaminsk on topic The filter does not work on manufacturers
Hello. Surprisingly, everything began to work correctly for me)

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3 years 1 month ago #355329 by nicolas
Replied by nicolas on topic The filter does not work on manufacturers
Hi,

Maybe the issue was due to some caching system on the server using old data ?

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