- Posts: 8
- Thank you received: 0
Order Email subtotal calculating addon items incorrectly
1 year 1 month ago - 1 year 1 month ago #368792
by zerioni
Order Email subtotal calculating addon items incorrectly was created by zerioni
-- HikaShop version -- : 6.1.0
-- Joomla version -- : 5.3.3
-- PHP version -- : 8.3
Situation: an item with a price of $15, with an addon item priced at $1. When the customer adds 10 items, with 10 addons, the receipt in the email is adding all 10 $1 addon items to each product, making the subtotal calculate each item at $25.
The final total is accurate: $160 ($150 + $10) but the subtotal shows $15 + $10 x 10 items = $250.
This is only occurring in emails, the cart display is correct during checkout.
Edit: I tried turning off Group Options With Product, but it didn't change the subtotal in email previews.
-- Joomla version -- : 5.3.3
-- PHP version -- : 8.3
Situation: an item with a price of $15, with an addon item priced at $1. When the customer adds 10 items, with 10 addons, the receipt in the email is adding all 10 $1 addon items to each product, making the subtotal calculate each item at $25.
The final total is accurate: $160 ($150 + $10) but the subtotal shows $15 + $10 x 10 items = $250.
This is only occurring in emails, the cart display is correct during checkout.
Edit: I tried turning off Group Options With Product, but it didn't change the subtotal in email previews.
Last edit: 1 year 1 month ago by zerioni. Reason: Adding extra context, for a fix I've tried.
Please Log in or Create an account to join the conversation.
1 year 1 month ago #368829
by nicolas
Replied by nicolas on topic Order Email subtotal calculating addon items incorrectly
Hi,
I've never seen this issue and I'm not able to reproduce it.
Could you provide a backend access and a FTP access in order to look into the issue via our contact form ?
www.hikashop.com/support/contact-us.html
I've never seen this issue and I'm not able to reproduce it.
Could you provide a backend access and a FTP access in order to look into the issue via our contact form ?
www.hikashop.com/support/contact-us.html
Please Log in or Create an account to join the conversation.
Time to create page: 0.066 seconds