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Creating Order-number fails

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14 years 4 months ago - 14 years 4 months ago #51263 by Micke_skane
Creating Order-number fails was created by Micke_skane
Hi,

I´m trying to set the format of ordernumber under Global Settings with the code {id size="5"}.
After I saved the changes it displays {id size="5"}"!

How can that be?

Micke
Last edit: 14 years 4 months ago by Micke_skane.

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14 years 4 months ago #51354 by nicolas
Replied by nicolas on topic Re: Creating Order-number fails
We cannot reproduce the problem on our end.

Could you provide a back end access to your website via our contact form so that we ca look at that ?

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14 years 4 months ago #51400 by Micke_skane
Replied by Micke_skane on topic Re: Creating Order-number fails
Do you mean under Support -> Contact Us?

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14 years 4 months ago #51465 by Xavier
Replied by Xavier on topic Re: Creating Order-number fails
Yes, you can use this form.
The following user(s) said Thank You: Mohamed Thelji

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14 years 3 months ago #52478 by Micke_skane
Replied by Micke_skane on topic Re: Creating Order-number fails
Hey,

I´ve sent a mail by the contact form with info to access the backend but I haven´t heard anything new about my problem.
Did you recive the information/mail?

Micke

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14 years 3 months ago #52543 by nicolas
Replied by nicolas on topic Re: Creating Order-number fails
Hi,

Sure, we received your message and replied to you on the same day. The message must have gone to your spam box.
Anyway, if you download again the installation package on our website and update your HikaShop with it, the problem should not happen anymore.

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14 years 3 months ago - 14 years 3 months ago #52595 by Micke_skane
Replied by Micke_skane on topic Re: Creating Order-number fails
Hi,

Edit:
About Update-issue: Solved!

But It still not working whit the order number format!
Se attached image!

/Micke
Last edit: 14 years 3 months ago by Micke_skane.

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14 years 3 months ago #52648 by nicolas
Replied by nicolas on topic Re: Creating Order-number fails
It's a display issue only now (something on your website is modifying it when the value is displayed on the page) but the new order numbers should be correct.

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