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Product Page opens empty
12 years 7 months ago #143547
by mjaszo
Product Page opens empty was created by mjaszo
-- url of the page with the problem -- :
www.justhdr.pl/index.php/hikashop-menu-f...t/4-free-goodie.html
-- HikaShop version -- : 2.2.3
-- Joomla version -- : 3.2.1
-- PHP version -- : 5.4.4
-- Browser(s) name and version -- : Chrome 32.0.1700.107 m
Hi everybody!
As titled - when I click on chosen product what I get is just a name of the product. Click any of these: [url] www.justhdr.pl/index.php/hikashop-menu-f...roducts-listing.html [/url]
or try this: [url] www.justhdr.pl/index.php/hikashop-menu-f...t/4-free-goodie.html [/url]
Any idea what's wrong?
-- HikaShop version -- : 2.2.3
-- Joomla version -- : 3.2.1
-- PHP version -- : 5.4.4
-- Browser(s) name and version -- : Chrome 32.0.1700.107 m
Hi everybody!
As titled - when I click on chosen product what I get is just a name of the product. Click any of these: [url] www.justhdr.pl/index.php/hikashop-menu-f...roducts-listing.html [/url]
or try this: [url] www.justhdr.pl/index.php/hikashop-menu-f...t/4-free-goodie.html [/url]
Any idea what's wrong?
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12 years 7 months ago #143598
by Eliot
Replied by Eliot on topic Product Page opens empty
Hi there,
You have a 500 error. Could you please turn on the debug mode in joomla and set the error report to maximum in your backend configuration? It should give us more information about the error you get.
You have a 500 error. Could you please turn on the debug mode in joomla and set the error report to maximum in your backend configuration? It should give us more information about the error you get.
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12 years 7 months ago #143604
by mjaszo
Replied by mjaszo on topic Product Page opens empty
Thanks for quick answer!
This is what shows when 1st product (no image) is clicked:
Fatal error: Call to undefined function ImageCreateFromPNG() in /var/www/joomla/administrator/components/com_hikashop/helpers/image.php on line 790
For products 2-6:
Fatal error: Call to undefined function ImageCreateFromJPEG() in /var/www/joomla/administrator/components/com_hikashop/helpers/image.php on line 787
Which of Joomlas diagnostic info from the bottom of the page do you need?
Yet another info: Joomla+Hika are setup on fresh VPS server. When editing product info "The PHP GD extension could not be found" shows up (that's why I removed images for 1st product to test it).
This is what shows when 1st product (no image) is clicked:
Fatal error: Call to undefined function ImageCreateFromPNG() in /var/www/joomla/administrator/components/com_hikashop/helpers/image.php on line 790
For products 2-6:
Fatal error: Call to undefined function ImageCreateFromJPEG() in /var/www/joomla/administrator/components/com_hikashop/helpers/image.php on line 787
Which of Joomlas diagnostic info from the bottom of the page do you need?
Yet another info: Joomla+Hika are setup on fresh VPS server. When editing product info "The PHP GD extension could not be found" shows up (that's why I removed images for 1st product to test it).
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12 years 7 months ago #143640
by Mohamed Thelji
Replied by Mohamed Thelji on topic Product Page opens empty
Hi,
Your issue is coming from it, you won't be able to use images without the PHP GD extension, so you'll have to directly ask your hosting company about it.Yet another info: Joomla+Hika are setup on fresh VPS server. When editing product info "The PHP GD extension could not be found" shows up (that's why I removed images for 1st product to test it).
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12 years 7 months ago #143642
by mjaszo
Replied by mjaszo on topic Product Page opens empty
Any tips on how to install GD? Other forum thread etc.? It's VPS server, haven't asked OVH yet but I suppose they'll tell me to do it myself.
Shouldn't product #1 fire normally (no images in it) or standard Hika image is the problem?
Shouldn't product #1 fire normally (no images in it) or standard Hika image is the problem?
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12 years 7 months ago #143677
by Mohamed Thelji
Replied by Mohamed Thelji on topic Product Page opens empty
It will depends on your server configuration so we won't be able to help you, that's why, asking it to OVH is the best solution.
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12 years 7 months ago #143678
by mjaszo
Replied by mjaszo on topic Product Page opens empty
Will do. Thanks!
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