Ordering download files

jazzbird
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9 years 7 months ago - 9 years 7 months ago #262188 by jazzbird

Replied by jazzbird on topic Ordering download files

I'm taking up here the topic that I mentioned on the other thread, namely:

The download files in the notification email (and download area) are once again totally out of order, displayed in an apparently random manner. I have reported this problem 2.5 years ago and it is STILL not definitively fixed.

Here is the order of the downloads in the confirmation email. Note that these are multiple downloads for one single product:

Code:

Entire Course, Parts I and II (57 lessons)
a00-man_and_his_world
a10-noah
a11-abraham
a12-the_patriarchs
a13-moses_and_the_exodus
a14-israel_in_the_desert
a15-conquest_to_kingdom
a16-the_davidic_kingdom
a17-divided_kingdom_and_prophets
a18-the_exile_daniel
a19-return_to_zion
a01-the_gospel_message
a20-messianic_prophecies
a21-jesus-infancy_and_preparation
a22-jesus-public_ministry
a23-jesus-paschal_mystery
a24-who_do_you_say_i_am
a25-jesus-critical_examination
a26-the_trinity
a27-incarnation_and_redemption
a28-the_holy_spirit
a29-pillar_of_fire_pillar_of_truth
a02-story_of_salvation
a30-second_coming
b01-the_church
b02-revelation_and_authority
b03-peter_and_the_papacy
b04-last_things
b05-communion_of_saints.pptx
b06-mary
b07-life_in_messiah
b08-sin
b09-ten_commandments
a03-god
b10-salvation_and_justification
b11-grace
b12-in_his_presence
b13-liturgy
b14-baptism
b15-confirmation
b16-the_eucharist
b17-the_mass
b18-reconciliation
b19-anointing_of_the_sick
a04-revelation
b20-holy_orders
b21-human_love_in_divine_revelation
b22-matrimony.pptx
b23-the_christian_family
b24-history_of_the_church
b25-israel_and_the_church
b26-go_into_all_the_world
a05-god_the_father
a06-prayer
a07-creation
a08-man
a09-the_fall

I would like the download files to be displayed alphabetically (or by their set order). I would be really grateful if this could be finally fixed without me having to go and hack code in order.php or other files every time I update Hikashop! As far as I can tell it's still not fixed in 3.0.0

Last edit: 9 years 7 months ago by jazzbird.

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nicolas
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9 years 7 months ago #262383 by nicolas

Replied by nicolas on topic Ordering download files

Hi,

Please provide:
- a screenshot of the email with the issue
- a screenshot of the settings of the product for that email
- a backend access and FTP access along with a link to this thread via our contact form so that we can check your settings and debug if necessary.
Then we can look at the situation and provide a fix if there is indeed a bug.
But one thing on which you're wrong is that the bug mentioned in this thread was fixed. You might have another new bug of HikaShop 3.0.0 which produces a similar problem, but it's not the same bug.

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jazzbird
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9 years 7 months ago - 9 years 7 months ago #262492 by jazzbird

Replied by jazzbird on topic Ordering download files

Ok, I'm attaching the screenshots of (a) the email; (b) the download area; (c) the backend of the product (which includes 57 downloadable files)

Some of the issues:

1) Disorganized/random order of the download files (same for both email and download area).

2) Download area:
a) Date/Order at top right of screen are out of line and don't fit in the box
b) Billing address: telephone. Is there a way to hide this so that it doesn't appear on this screen?
c) Product list: in addition to the disorganized listing of the files, the list looks very messy because of the expiration date indicated for each download. Would you please consider adding a setting where we can enable/disable this, instead of having to hack the code in some files?

3) Notification email: All the text is center-aligned, which does not look good. How can I get it to be aligned to the left?

Last edit: 9 years 7 months ago by jazzbird.

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jazzbird
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9 years 7 months ago #262582 by jazzbird

Replied by jazzbird on topic Ordering download files

I also sent you login details via your contact form. Any solution?

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jazzbird
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9 years 7 months ago #262703 by jazzbird

Replied by jazzbird on topic Ordering download files

Hello? Is anyone still following this thread?

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nicolas
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9 years 7 months ago #263065 by nicolas

Replied by nicolas on topic Ordering download files

Hi,

As I had some time today to look deeper into it, I wanted to access your backend, but when I enter the administrator URL in my browser, I'm getting redirected to the frontend. It seems that you have some kind of protection in place preventing us from accessing it without a special URL. Could you provide it ?

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jazzbird
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9 years 7 months ago #263070 by jazzbird

Replied by jazzbird on topic Ordering download files

Ah yes - I apologize. It was a security plugin. I've disabled it so you should be able to access the backend now. Please let me know if it still doesn't work.

AV

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nicolas
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9 years 7 months ago #263217 by nicolas

Replied by nicolas on topic Ordering download files

Hi,

I've checked today too, but I still have the same problem. I'm getting redirected to the frontend when I try to access the backend URL.

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jazzbird
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9 years 7 months ago #263231 by jazzbird

Replied by jazzbird on topic Ordering download files

Are you sure the site isn't loading from some kind of cache? I just tried it and there is no backend security enabled as far as I can tell. I'll PM you.

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jazzbird
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9 years 7 months ago - 9 years 7 months ago #263425 by jazzbird

Replied by jazzbird on topic Ordering download files

Any progress?? Are you able to login?

Honestly, do you really need to login to check the problem? I just updated hikashop to the latest version a couple weeks ago, and the problem of disordered download files in notification emails has been going on unresolved for years now. I wish it were finally solved. (Also the issue of the email in the text that is center-aligned rather than left-aligned).

Last edit: 9 years 7 months ago by jazzbird.

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nicolas
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9 years 7 months ago #263540 by nicolas

Replied by nicolas on topic Ordering download files

Hi,

There was indeed a caching issue with my browser. Sorry for that.
We do need to login in order to check on the problem as we're not able to reproduce it on our end.
And I've actually tried to login with the access you provided but it didn't work: monosnap.com/file/PcdDeEH97ch6Jyoa0yw1QLUQjvt5Eb
Could you double check please ?

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jazzbird
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9 years 7 months ago #263561 by jazzbird

Replied by jazzbird on topic Ordering download files

That's strange. I've just reset the password and emailed you the login details. Hopefully it will work now. Thanks.

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nicolas
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9 years 7 months ago #263565 by nicolas

Replied by nicolas on topic Ordering download files

Hi,

Thanks. I was finally able to access the backend and found the issue.
I've added a fix on our end. Download again the install package on our website and install it on yours and that will fix the problem.

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jazzbird
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9 years 7 months ago - 9 years 7 months ago #263588 by jazzbird

Replied by jazzbird on topic Ordering download files

Great! I see that the download file order is indeed finally fixed, both in the notification email and in the download area of the website. Thank you!

Two minor issues remain unresolved:

a) The problem of the text that is center aligned (instead of left-aligned) in the notification email (see screenshot in one of my previous posts)
b) The issue of having the expiration date/time after every download file in the download area: "Until the 2017-03-29 15:46"
>>>First, the grammar is incorrect in English; there should be no article "the"
>>>Second, it would be great if the user could disable this information (via some hikashop setting, without having to hack some code), as it really clutters the display.

Thanks again for your support.

Last edit: 9 years 7 months ago by jazzbird.

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Jerome
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9 years 7 months ago #263673 by Jerome

Replied by Jerome on topic Ordering download files

Hi,

a - Please use a dedicated thread for that issue which is not related to the current topic "ordering download files".

b - The translation looks fine in our side:

Code:

UNTIL_THE_DATE="Until %s"

Please be sure to have a language file up-to-date and you can also perform a override to change the text or do not display the information :
www.hikashop.com/download/languages.html#modify

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.