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- Thank you received: 1
Problem with CONTACT_US_FOR_INFO
10 years 2 months ago #246613
by verde
Problem with CONTACT_US_FOR_INFO was created by verde
-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.6.0.
-- PHP version -- : 7
-- Browser(s) name and version -- : Firefox
In product page use CONTACT_US_FOR_INFO, i have 2 problem.
1. After click to OK button send email, but not show a system message, for example: "Message sent or thank you for e-mail"
2. When i get a mail with contact info, the product url link refer for the backend product page.
Could you help me to solve this problem?
Sorry for my bad english.
-- Joomla version -- : 3.6.0.
-- PHP version -- : 7
-- Browser(s) name and version -- : Firefox
In product page use CONTACT_US_FOR_INFO, i have 2 problem.
1. After click to OK button send email, but not show a system message, for example: "Message sent or thank you for e-mail"
2. When i get a mail with contact info, the product url link refer for the backend product page.
Could you help me to solve this problem?
Sorry for my bad english.
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10 years 2 months ago #246616
by Jerome
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Replied by Jerome on topic Problem with CONTACT_US_FOR_INFO
Hi,
I'm sorry but I don't see any bug or problem here.
The contact form is send to the administrator who have an access to the backend and should access to all backend elements (products, customer, orders, etc).
So I'm afraid that I can't help you for a problem that I can't understand.
Regards,
I'm sorry but I don't see any bug or problem here.
The contact form is send to the administrator who have an access to the backend and should access to all backend elements (products, customer, orders, etc).
So I'm afraid that I can't help you for a problem that I can't understand.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
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10 years 2 months ago #246913
by verde
Replied by verde on topic Problem with CONTACT_US_FOR_INFO
Hi! thanks for reply Not bug, but problem.
1. I’ve got the following problem: If a potential buyer sends a message, they don’t get any feedback wheather the message has been sucessfully sent. Is it possible to set up this function?
2. If I answer the mail of a potential buyer and they click on the link of the product that they find it the letter, they get to the backpage of the administrator where they won´t be able to check on the product before buying it. Is it possible to modify the link in the letter so that the potential buyer gets to the frontend page?
1. I’ve got the following problem: If a potential buyer sends a message, they don’t get any feedback wheather the message has been sucessfully sent. Is it possible to set up this function?
2. If I answer the mail of a potential buyer and they click on the link of the product that they find it the letter, they get to the backpage of the administrator where they won´t be able to check on the product before buying it. Is it possible to modify the link in the letter so that the potential buyer gets to the frontend page?
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10 years 2 months ago #246918
by nicolas
Replied by nicolas on topic Problem with CONTACT_US_FOR_INFO
Hi,
1. There is a message displayed to the user that the message has been sent. If you don't see it, it means that your template is hiding it:
www.hikashop.com/support/documentation/6...tibility-issues.html
2. You would have to edit the "contact" email via the menu System>Emails (business edition) in order to change the link.
1. There is a message displayed to the user that the message has been sent. If you don't see it, it means that your template is hiding it:
www.hikashop.com/support/documentation/6...tibility-issues.html
2. You would have to edit the "contact" email via the menu System>Emails (business edition) in order to change the link.
The following user(s) said Thank You: verde
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10 years 2 months ago #246946
by verde
Replied by verde on topic Problem with CONTACT_US_FOR_INFO
Hi Nikolas,
The first problem is solved, thanks!
But in the mail setting I do not know what amount to set
These my settings
http://imgur.com/qokpl1h
http://imgur.com/82ixI5l
The first problem is solved, thanks!
But in the mail setting I do not know what amount to set
These my settings
http://imgur.com/qokpl1h
http://imgur.com/82ixI5l
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10 years 2 months ago #246952
by Jerome
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Replied by Jerome on topic Problem with CONTACT_US_FOR_INFO
Hi,
Which email setting ?
Like Nicolas wrote in his message, he explained that with HikaShop Business you can edit the email content in order to change the content (so the link into) ; but there is not setting, there was never any mention of that.
Regards,
Which email setting ?
Like Nicolas wrote in his message, he explained that with HikaShop Business you can edit the email content in order to change the content (so the link into) ; but there is not setting, there was never any mention of that.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
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10 years 2 months ago - 10 years 2 months ago #247117
by verde
Replied by verde on topic Problem with CONTACT_US_FOR_INFO
Sorry! Im found it this place in system menu. Could you help me, what change in HTML version?
In sender infromation found this code, this should be rewritten?
In sender infromation found this code, this should be rewritten?
Code:
$admin_product_url = JRoute::_('administrator/index.php?option=com_hikashop&ctrl=product&task=edit&cid[]='.$data->product->product_id, false, true);
$productClass = hikashop_get('class.product');
$productClass->addAlias($data->product);
$front_product_url = hikashop_frontendLink('index.php?option=com_hikashop&ctrl=product&task=show&cid='.$data->product->product_id.'&name='.$data->product->alias.$url_itemid);
Last edit: 10 years 2 months ago by Jerome. Reason: [code] is nice
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10 years 2 months ago #247124
by Jerome
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Replied by Jerome on topic Problem with CONTACT_US_FOR_INFO
Hi,
Regarding the "preload" content, it already propose two variables for the two links.
So in the HTML part, you need to replace the tag
By the tag
Regards,
Regarding the "preload" content, it already propose two variables for the two links.
So in the HTML part, you need to replace the tag
Code:
{VAR:PRODUCT_DETAILS}
Code:
{VAR:FRONT_PRODUCT_DETAILS}
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
The following user(s) said Thank You: verde
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10 years 2 months ago #247150
by verde
Replied by verde on topic Problem with CONTACT_US_FOR_INFO
thank you for your patience
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