Description tab not always there, but description is?

-- HikaShop version -- : 4.0.2
-- Joomla version -- : 3.9.2
-- PHP version -- : 7.0
-- Browser(s) name and version -- : FF 64.0.2

On the product display page my client wanted the description on the right side of the page so I altered the default_show.php file accordingly...all good. Client then changed her mind, as they often do, so I deleted my customization and reverted to the original layout file.

The problem I'm experiencing now is that , when I create a new product, some of them display with the description tab at the bottom whereas others appear at the bottom but without the actual tab surrounding them. Although all of the information is displayed I need to ensure uniformity throughout all of the products.

I'm sure it's just a question of adjusting the settings, but I'm stymied.

Any help is appreciated, thanks,

Scott

Hi,

In each product and in each category, you have the setting "layout on product page" which allows you to select a layout for the product page.
If some of the products have one layout and others have another layout, it's likely that this setting has been changed for some products/categories compared to the others.

Hi Nicolas,

Thank you for the quick response.

Sadly, at present there are only 6 products and they are all in the same category. I've rechecked the settings in both the individual products and the product parent category and all of them are set to "Hikashop Default".

This is my first time working with Hikashop and I may have inadvertently changed the wrong settings. Is there possibly another setting elsewhere that may be affecting the layout.

I need to make sure that the tab with the title "Description" appears at the bottom of every product page.

I'd be very appreciative if you could take a look under the hood and see where I've gone wrong.

Many thanks,

Scott

Hello,

Even if for security purpose we have kept your references, the first point is to check on your side settings as Nicolas told you.
Backend analysis is only for user with valid license, have a look on my screenshot to see which point you have to check :

For categories :
image missing https://i.imgur.com/5f1px5c.png

For products :
image missing https://i.imgur.com/Fgd7rf0.png

Hope this help you
Regards

I understand completely.
Working on another project at the moment but I'll check it out the first chance I get.
Many thanks,
Scott