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Characteristic selection not working after upgrade
- ler@singmuiheng.com
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6 years 5 months ago #320211
by ler@singmuiheng.com
-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3.9.18
-- PHP version -- : 5.6
-- Browser(s) name and version -- : Chrome
-- Error-message(debug-mod must be tuned on) -- : no error shown
Dear Nicholas
When trying to fix the infinite scroll issue earlier, we updated the version to latest 4.3
But now we found the characteristic selection malfunction
- no matter which variant we select to add to cart, it always have only 1 color/variant chosen
Any clues that we can fix this?
-- Joomla version -- : 3.9.18
-- PHP version -- : 5.6
-- Browser(s) name and version -- : Chrome
-- Error-message(debug-mod must be tuned on) -- : no error shown
Dear Nicholas
When trying to fix the infinite scroll issue earlier, we updated the version to latest 4.3
But now we found the characteristic selection malfunction
- no matter which variant we select to add to cart, it always have only 1 color/variant chosen
Any clues that we can fix this?
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6 years 5 months ago - 6 years 5 months ago #320240
by Philip
Replied by Philip on topic Characteristic selection not working after upgrade
Hello,
We will need more elements to be able to help you, can you provide these elements :
- Can you provide an Url link and a step by step to try to reproduce the issue
Awaiting news from you to be able to progress on your subject.
Regards
We will need more elements to be able to help you, can you provide these elements :
- Can you provide an Url link and a step by step to try to reproduce the issue
Awaiting news from you to be able to progress on your subject.
Regards
Last edit: 6 years 5 months ago by Philip.
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6 years 5 months ago - 6 years 5 months ago #320308
by Bobwales
Replied by Bobwales on topic Characteristic selection not working after upgrade
We are having the same issue too, following an upgrade.
Link to site, if it helps is
Any advice gratefully received!!
Link to site, if it helps is
This message contains confidential information
Any advice gratefully received!!
Last edit: 6 years 5 months ago by Bobwales.
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6 years 5 months ago #320311
by nicolas
Replied by nicolas on topic Characteristic selection not working after upgrade
Hi,
I would first recommend to turn off the "Characteristics dynamic display" setting of the HikaShop configuration.
That's a new option of HikaShop and I'm thinking that your issue might be related to that.
I would first recommend to turn off the "Characteristics dynamic display" setting of the HikaShop configuration.
That's a new option of HikaShop and I'm thinking that your issue might be related to that.
The following user(s) said Thank You: Bobwales
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6 years 5 months ago #320320
by Bobwales
Replied by Bobwales on topic Characteristic selection not working after upgrade
That's a quick fix - thank you. No longer being shouted at here! Everyone's quiet again, no urgency. Look forward to another of your fine improvements. Thanks.
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6 years 5 months ago #320327
by nicolas
Replied by nicolas on topic Characteristic selection not working after upgrade
Hi,
Thanks for your feedback. We'll look at improving the characteristic system javascript when that option is activated so that the error doesn't happen.
However, I'm not yet sure what is the problem as I can't reproduce it.
If you have the time, it would be great if you could have a copy of the website where we could activate that option to get the error and do some modifications and debug to understand what's going on and do a proper fix.
Thanks for your feedback. We'll look at improving the characteristic system javascript when that option is activated so that the error doesn't happen.
However, I'm not yet sure what is the problem as I can't reproduce it.
If you have the time, it would be great if you could have a copy of the website where we could activate that option to get the error and do some modifications and debug to understand what's going on and do a proper fix.
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6 years 4 months ago #320423
by Bobwales
Replied by Bobwales on topic Characteristic selection not working after upgrade
Hi Nicolas
Sorry for the delay - I've created that Staging site
Do you still have your user name and password?
Crdlt, Bob
Sorry for the delay - I've created that Staging site
This message contains confidential information
Do you still have your user name and password?
Crdlt, Bob
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