Categories Module not displayed in small devices

-- url of the page with the problem -- : www.onk.com.ve
-- HikaShop version -- : 5.0.2
-- Joomla version -- : 3.10
-- PHP version -- : 7.2.34
-- Browser(s) name and version -- : Google Chrome 119.0.6045.200

My categories module is visible in large screen. It shows in the source code of the small screen and is visible only when the ?tp=1 parameter is active, although the links do not work.

Hello,

Can you provide these elements in order to better understand the context :
- An Url link where we can see your module
- Your relative module setting screenshot
- A step by step process in order to be able to reproduce your issue, and process some test on your website.
Regards

Hello, and thanks for the prompt reply. If you visit www.onk.com.ve/index.php/categorias from a mobile phone, you will see the login section and the cart directly below it after you sign in with username Phillip and password hika1234 (also administrator)
However if you activate the show modules parameter ( www.onk.com.ve/index.php/categorias?tp=1 ) you will see that the module is there. However, if you press a link you'll get a weird result.
Looking around I found that the categories listing module is assigned only three columns for small and extra-small device viewing, while the other modules get twelve, but I have not found the setting to modify that.

Hi,

It's actually not that the module is not displayed. The HTML is there. The problem is a CSS issue in the template I think.
The area where the module is is just displayed under some other piece of the layout on mobile devices.
Now, a bit of custom CSS like this below would fix it, but I would recommend contacting your template provider to see what they recommend.

Thank you, Nicolas!
I tried to add the padding to the template but it did not work. I added it in line 28 of file media/com_hikashop/css/style_default.css
and it kind of worked, so I'm wondering if there is a way of fixing this through hikashop's configuration?

Hi,

Well, the problem is a template problem. First, you should contact your template provider to expose the problem to see what they recommend.
What I provided is only a quick fix but I don't have an extensive knowledge of how your template is built.

I'm not sure what you mean by "I'm wondering if there is a way of fixing this through hikashop's configuration?"
Since it's a template problem, it's not something you can fix by turning on or off a setting in the HikaShop configuration.
Now, you can add the CSS code I gave via the edit button of the "style for the frontend" setting of the HikaShop configuration page.
It will be better than directly editing the file media/com_hikashop/css/style_default.css since you'll loose your change each time you update HikaShop if you do it that way.

I will do just that. Thank you very much for your assistance. Congrats to the very efficient Customer Service team!