- Posts: 298
- Thank you received: 7
Custom field is active, but not showing for a category of products
1 year 11 months ago #364275
by a2zcs
-- url of the page with the problem -- :
eop-inc.com/collections/product/49612-co...t-shirt-messo-hockey
-- HikaShop version -- : 5.1.1
-- Joomla version -- : 3.10.12
-- PHP version -- : 8.2.25
-- Browser(s) name and version -- : chrome
-- Error-message(debug-mod must be tuned on) -- : Please enter a value for the field DETAILS
I've a category of products that are not showing custom fields. However a required field that is not showing on the product pages is apparently active because we get an error that the field is not filled out.
Doesn't make sense. Any guidance you can give me would be much appreciated. Thanks
-- HikaShop version -- : 5.1.1
-- Joomla version -- : 3.10.12
-- PHP version -- : 8.2.25
-- Browser(s) name and version -- : chrome
-- Error-message(debug-mod must be tuned on) -- : Please enter a value for the field DETAILS
I've a category of products that are not showing custom fields. However a required field that is not showing on the product pages is apparently active because we get an error that the field is not filled out.
Doesn't make sense. Any guidance you can give me would be much appreciated. Thanks
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1 year 11 months ago #364280
by nicolas
Replied by nicolas on topic Custom field is active, but not showing for a category of products
Hi,
The website is not accessible from France. Please lift the restriction temporarily.
Also, it would help to check the settings of the fields.
Could you maybe provide a backend access via your contact form so that we could directly check on them ?
www.hikashop.com/support/contact-us.html
The website is not accessible from France. Please lift the restriction temporarily.
Also, it would help to check the settings of the fields.
Could you maybe provide a backend access via your contact form so that we could directly check on them ?
www.hikashop.com/support/contact-us.html
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1 year 11 months ago #364288
by a2zcs
Replied by a2zcs on topic Custom field is active, but not showing for a category of products
Just sent credentials via email. Thanks
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1 year 11 months ago #364326
by nicolas
Replied by nicolas on topic Custom field is active, but not showing for a category of products
Hi,
I don't see anything strange in the settings. The custom field DETAILS should appear on that product page. As far as I understand.
Could you provide a FTP access so that we could look deeper into it ?
www.hikashop.com/support/contact-us.html
I don't see anything strange in the settings. The custom field DETAILS should appear on that product page. As far as I understand.
Could you provide a FTP access so that we could look deeper into it ?
www.hikashop.com/support/contact-us.html
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1 year 11 months ago #364327
by a2zcs
Replied by a2zcs on topic Custom field is active, but not showing for a category of products
Just sent ftp access
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1 year 11 months ago #364328
by nicolas
Replied by nicolas on topic Custom field is active, but not showing for a category of products
Hi,
Thank you. I was able to find the issue and made a patch for it.
For anyone with the issue, download again the install package of HikaShop on our website and install it on yours and you'll get the patch.
Thank you. I was able to find the issue and made a patch for it.
For anyone with the issue, download again the install package of HikaShop on our website and install it on yours and you'll get the patch.
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