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"Please complete your payment information" error
13 years 1 month ago #121015
by triotech
"Please complete your payment information" error was created by triotech
-- url of the page with the problem -- :
3cordyceps.com/
-- HikaShop version -- : 2.2.0 Business
-- Joomla version -- : 2.5.14
-- PHP version -- : x.x.x
-- Browser(s) name and version -- : chrome, firefox etc
-- Error-message(debug-mod must be tuned on) -- : Please complete your payment information
Hi, at the customers to remove the shipping cost from step one of the checkout, I turned the following seting to NO - Auto select default shipping and payment methods (it was YES). This had the desired effect of not showing Shipping just yet (it does on subsequent pages which is fine), but has a major issue in that now the checkout process cannot proceed to Paypal, it simply stops at step 3 and says "Please complete your payment information" as a browser error in a pop-up.
What have I missed here ? are there more setting to make in the PP plugin for address ?
Nick
-- HikaShop version -- : 2.2.0 Business
-- Joomla version -- : 2.5.14
-- PHP version -- : x.x.x
-- Browser(s) name and version -- : chrome, firefox etc
-- Error-message(debug-mod must be tuned on) -- : Please complete your payment information
Hi, at the customers to remove the shipping cost from step one of the checkout, I turned the following seting to NO - Auto select default shipping and payment methods (it was YES). This had the desired effect of not showing Shipping just yet (it does on subsequent pages which is fine), but has a major issue in that now the checkout process cannot proceed to Paypal, it simply stops at step 3 and says "Please complete your payment information" as a browser error in a pop-up.
What have I missed here ? are there more setting to make in the PP plugin for address ?
Nick
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13 years 1 month ago - 13 years 1 month ago #121031
by Mohamed Thelji
Replied by Mohamed Thelji on topic "Please complete your payment information" error
Hi Nick,
Can you show me screenshots of how did you configured your "Hikashop->System->Configuration->'Checkout'" page.
Thanks
.
Can you show me screenshots of how did you configured your "Hikashop->System->Configuration->'Checkout'" page.
Thanks
Last edit: 13 years 1 month ago by Mohamed Thelji.
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13 years 1 month ago #121039
by triotech
Replied by triotech on topic "Please complete your payment information" error
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13 years 1 month ago - 13 years 1 month ago #121044
by Mohamed Thelji
Replied by Mohamed Thelji on topic "Please complete your payment information" error
It seems like the problem is coming from your "templates/rt_chapelco/css/rt_chapelco-custom.css" CSS file which is hiding the payment section through the checkout with this code :
So you should just revert this code.
Code:
#hikashop_payment_methods {
display: none;
}
Last edit: 13 years 1 month ago by Mohamed Thelji.
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