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Order total incorrect on Site
12 years 7 months ago #143651
by debodle
Order total incorrect on Site was created by debodle
-- url of the page with the problem -- :
www.equicooldown.com
-- HikaShop version -- : 2.2.3
-- Joomla version -- : 2.5.17
-- PHP version -- : 5.3.3
-- Browser(s) name and version -- : IE10
-- Error-message(debug-mod must be tuned on) -- : Error_message
Somehow we are getting an incorrect total in the checkout portion on our site. The order was one item with a 10% coupon applied and USPS Priority Mail Express shipping. It is one cent off. When the order details are sent to Paypal, they correctly total the order which causes a discrepancy between the site total and PayPal total. I'm attaching a screenshot of the Order Total from Checkout and the Order Total from Paypal. Please help.
Site Order Total:
PayPal Order Total:
-- HikaShop version -- : 2.2.3
-- Joomla version -- : 2.5.17
-- PHP version -- : 5.3.3
-- Browser(s) name and version -- : IE10
-- Error-message(debug-mod must be tuned on) -- : Error_message
Somehow we are getting an incorrect total in the checkout portion on our site. The order was one item with a 10% coupon applied and USPS Priority Mail Express shipping. It is one cent off. When the order details are sent to Paypal, they correctly total the order which causes a discrepancy between the site total and PayPal total. I'm attaching a screenshot of the Order Total from Checkout and the Order Total from Paypal. Please help.
Site Order Total:
PayPal Order Total:
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12 years 7 months ago #143754
by nicolas
Replied by nicolas on topic Order total incorrect on Site
Hi,
Please change the "round prices during calculations" option of the configuration and try again.
Please change the "round prices during calculations" option of the configuration and try again.
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12 years 7 months ago #143765
by debodle
Replied by debodle on topic Order total incorrect on Site
Well - I had that setting before but had problems with the sales taxes...please see my earlier post
Taxes rounding when they shouldn't
For this case with the discount - it's rounding correctly, but not totaling correctly.
If I change the setting back to where it doesn't round during calculations, then I will have an issue with the sales tax again.
For this case with the discount - it's rounding correctly, but not totaling correctly.
If I change the setting back to where it doesn't round during calculations, then I will have an issue with the sales tax again.
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12 years 7 months ago #143832
by debodle
Replied by debodle on topic Order total incorrect on Site
I do think this is a bug and can't believe others have not experienced it. I did some testing this morning and have two screenshots.
First is the order on the confirmation page before it sends to PayPal. This is with the item and shipping only - no tax or discount and it totals correctly:
Second is the same order after applying a coupon for 10% off. Now the total is wrong:
First is the order on the confirmation page before it sends to PayPal. This is with the item and shipping only - no tax or discount and it totals correctly:
Second is the same order after applying a coupon for 10% off. Now the total is wrong:
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12 years 7 months ago #143847
by Eliot
Replied by Eliot on topic Order total incorrect on Site
Could you try download the very last version of Hikashop (2.3.0) on our site?
It might solve the problem.
It might solve the problem.
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12 years 7 months ago - 12 years 7 months ago #143860
by debodle
Replied by debodle on topic Order total incorrect on Site
OK - I'll try that and then report back here.
Last edit: 12 years 7 months ago by debodle. Reason: change in message
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12 years 7 months ago #143874
by debodle
Replied by debodle on topic Order total incorrect on Site
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12 years 7 months ago #143891
by Eliot
Replied by Eliot on topic Order total incorrect on Site
Alright, i will proceed to some testing on our end.
Could you give a screenshot of you coupon configuration?
Could you give a screenshot of you coupon configuration?
The following user(s) said Thank You: debodle
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12 years 7 months ago #143892
by debodle
Replied by debodle on topic Order total incorrect on Site
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12 years 7 months ago #144157
by debodle
Replied by debodle on topic Order total incorrect on Site
Have you had a chance to look at this issue yet?
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12 years 7 months ago #144509
by nicolas
Replied by nicolas on topic Order total incorrect on Site
We'll continue here:
www.hikashop.com/forum/3-bug-report/8659...correct-on-site.html
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