Not getting notification email

-- HikaShop version -- : 2.3.3
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.3.28

I'm having trouble figuring out why notification emails are not sent when a person cancels an order from PayPal. The order status is changed to cancel but neither the person ordering, nor the admin (using the plugin from this thread: hikashop.com/forum/orders-management/869...or-admin.html#160779 ) get a notification of the cancel status (just the created email)

I've verified the "bcc" plugin by manually changing the status using the admin interface but can't figure out why the notification isn't sent when the order is automatically cancelled when the user cancels from the PayPal page.

Sorry if I missed something obvious but right now I'm puzzled

Thanks!
Dave

Hi,

I'm not sure of the procedure you used to cancel in paypal but there is no notification set in the paypal plugin for the cases when the order is canceled.
Without the notification set, the order notification email is not send to the customer.

Regards,

I was using the "cancel and return" option from PayPal ... the cancel URL as set by the PayPal plugin is as follows:

$cancel_url = HIKASHOP_LIVE.'index.php?option=com_hikashop&ctrl=order&task=cancel_order&order_id='.$order->order_id . $this->url_itemid;

This appears to be core code so is there a way to configure HikaShop to send the cancel notification to the buyer?

Hi,

When the user clicks on cancel before finishing his payment, there is indeed no notification sent but the buyer is redirected back to the checkout and there is a message telling him that he can choose another payment method. Since the buyer already has this on his screen, we didn't develop anything to send an extra email at that point.

wish that were true ... when I cancel from PayPal the shopping cart is empty so there is no option to change the payment method and try again.

Hi,

If the cart is empty, it means that the option "Clean cart when order is" of the HikaShop configuration is set the "created". Change it to "confirmed" and you should get that behavior.

thanks ... overlooked that option when I was setting things up